Platform 4.33
Onsite App 1.1.7
Event App 26.1.0

Registration Order Notifications

Howdy partner! There's a new menu in Registration town — goes by the name of Team Notifications. I hear tell it lets you send order updates to team members at scheduled intervals. If you want to try out what it has to offer, mosey on over to the Settings saloon and tell 'em Daniel sent you. 🐎

Under Settings on the new Team Notifications page, click the 'Send Order Notifications' toggle to activate them. Select which ticket types team members should be notified about, choose which team members get notification emails, and how often. If you select 'Every day', choose which time emails will be sent.

Each email contains the total of all orders, a summary of all orders since the last email, and details on up to 25 of those orders. Details include purchaser name and email, ticket name, purchase price, purchase type, promo code(s), purchase date and time, and order number.  

Now you can easily stay in the know with notifications every 30 minutes, hour, or day! Learn more in our Registration Settings article.

Show Attendee Type during Onsite check-in

This update is simple and sweet. 🍭 We've heard from a lot of people who want attendees and staff to see Attendee Type during check-in. Now you can!

When configuring your Onsite App's check-in page, you can now choose to show Attendee Type! Staff and attendees can't edit the Attendee Type selection during check-in.

Our Onsite App Configuration article has everything you need to know about adding elements to the Onsite App's check-in page.

ZD621 printer support

Webex Events Onsite now supports the Zebra ZD621 touchscreen printer's ZD6A142-D41F00EZ sub-model. This is the only ZD621 model we currently support. When you rent an Onsite kit from Webex Events, you may now receive either the ZD620 or the ZD621. Don't worry! We'll make sure you only get one or the other, not both.

Lead Retrieval Exhibitor Purchase Receipts

Another simple sweet! 🍬 When exhibitors buy Lead Retrieval through the Lead Retrieval Purchase Form, the purchaser now gets an email with a downloadable receipt!

Learn more in our Lead Retrieval Exhibitor Purchase Forms article.

Webex Organization Team & Credit Management

If you're a Webex Suite customer who purchased Webex Events services through Control Hub, managing your Webex Events teams and credits is better than ever! Learn more about it in our new Webex Events Team and Credit Management for Webex Suite Users article.

For everyone else, we've improved the team credit experience so you can more easily see how many credits are assigned, used, and available. Learn more in our article about inviting and managing team members.

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself. 

Platform 4.32
Mobile App/Branded App 26.0.0
Onsite App 1.1.6
Lead Retrieval App 1.7

Minimum supported iOS version: 14
Minimum supported Android version: 9

Webex Events rebrand update

In this phase of our rebranding journey, we’ve swapped "Socio" with "Webex Events" in a lot of places on the Webex Events Platform and our Knowledge Base, and we've renamed our apps. One of the most exciting parts of this rebranding chapter is our new launch icon. It’s new. It’s chic. It’s gradient. It’s orange! 🎊 

We aren’t changing any URLs in this phase — simply the launch icon, app names, and wording in our products. Check out the old and new app names in the table below.

Registration language settings

Registration now supports multiple languages! That’s right, Registration lets you control the Registration page’s default language for hardcoded text (that’s the text you can’t customize on your own). Check out the Language Settings section under General in Registration Settings and choose from over 30 languages. It's up to you to fill in your event name, description, ticket names, and other customizable text in your chosen language.

Anticipating a multi-lingual audience? Turn on Machine Translations so that folks ordering tickets to your event can translate the entire Registration page into their preferred language. They simply select a language and, like magic, the Registration page displays everything in that language instantly – including customizable text. They’ll receive confirmation emails, tickets, and other registration communications in the language they chose, too. Not only is this super cool, it also expands your reach to a wider audience and paves the way for a multi-lingual experience!

Check out our Registration Settings article to learn more.

Lithuanian language translation

Speaking of languages, we also added Lithuanian to our growing list of 30+ supported language translations. Find Lithuanian as a translation option in Registration, the Event App attendee language settings, and Webex Events Closed Captions & Translations!

File uploader and antivirus scanning

Our new file uploader has plenty of goodies you'll love. Its user-friendly interface lets you easily and quickly crop, rotate, and preview multiple images. What’s more, the new file uploader is so smart that it scans files and tells you if it detects malware. Pretty neat, right?

Free, Order Now, and Place Order label customization

This small yet mighty update lets you change the default "Free", "Order Now", and "Place Order" button text on the Registration page and ticket widget. This is especially useful for company-sponsored or internal events, where you may want to change the button text to better fit your event and the kind of tickets you're offering. Head over to your Registration event and customize these labels to your heart's content.

To learn more about customizing the "Free" and "Place Order" buttons, check out our Registration Settings article. For information on the "Order Now" button, our article on Widgets has what you need.

That's all for today, folks! Hop over to the Webex Events Platform and take a look at these new changes for yourself. 

Platform 4.31
Event App 25.1.0
Onsite App 1.1.5

Introducing Webex Events Closed Captions & Translations 🎉

This one's so exciting, I don't know where to begin! No extra cost! Simple! Automatic! Mobile and web! Only the beginning! Ok... calm down. Deep breaths. You can do this. 

We're proud to introduce Webex Events Closed Captions & Translations for Socio Streaming and the Socio RTMP player! Included with your Socio Streaming credit, this feature lets you provide closed captions and translations from English into 30+ languages, visible to live stream viewers in the Web App and Mobile App.

Enable Webex Events Closed Captions & Translations in just three clicks, and you're ready. No captioner coordination. No widget codes. No sweat if you change a session start time.

Here's how it works:

We use the power of machine learning to automatically generate captions in 34 languages. When you start your live stream, we apply a delay of 30 seconds to the video feed so the machine translation can "preview" the stream and show captions in sync with what's being said.

This is just the start, and we're looking forward to improving this feature soon. 🧡 There's more to learn, and our knowledge base article has the goods!

Bulk Resend Order Confirmation

This change is small, but mighty. 💪 You can now multi-select up to 100 Registration orders and resend confirmation emails!

If you select orders with statuses other than 'COMPLETE', confirmation emails will only be sent to completed orders.

'Nuff said! Read all about managing orders in our knowledge base.

Onsite badge design improvements

If you thought we were done after last month's badge design improvements... Well, I won't hold it against you, because why would you have formed a theory about that anyway? *ahem* 

Anyway, this months batch of improvements is sure to please our productivity-minded users. We've introduced keyboard shortcuts, pinch/scroll to zoom on touch devices, and multi-selection! Here's a breakdown of the new keyboard commands.

When you multi-select elements, you can move and resize them all at the same time. With User Info or Text type elements, you can multi-select and update the font, color, size, and other styling options for all selected elements. 

BONUS! You can now also add the Summary field to badges. If Onsite is linked to an Event App, attendee summaries will print on the badge! 

Learn all about designing badges in our Onsite Badge Creation article.

Upcoming Webex Events app name changes

On August 24th, the Socio Event App, the Socio Check-in, Badge Printing app, and the Lead Retrieval by Socio app will adopt the Webex Events name in the Apple App Store and Google Play Store. We’re keeping "Socio" in the listings for all three of our apps so attendees can find the right app even if they search for "Socio". 

Additionally, the Event App display name on your device will change from "Socio" to "Webex Events" with our brand new launch icon.

⭐️ Keep in mind, the new Event App icon shown above is blurred because we're not ready to reveal our new icon just yet! 🤭

We’re letting you know so that you can provide updated app access instructions to your attendees for upcoming events. No matter what kind of event you're hosting, or when, our App Access Instructions for Attendees guide has everything you need. Branded Event Apps won't be affected by these changes. 

Look for more changes from "Socio" to "Webex Events" in our products over the coming months. 👀

It's a privilege to keep improving attendee and organizer experiences month after month, but that's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Platform 4.29
Mobile App/Branded App 25.0.0
Onsite App 1.1.4

Banner improvements

Everyone's favorite Event Layout just got even better! When you upload a new Banner image, you'll see two new fields: Visible To, and Activate Banner.

Visible To lets you select one or more Groups so that only attendees in the selected Group(s) can see the banner. This is an amazing way to keep event content relevant to each attendee type, and it offers new avenues for event sponsorship tiers.

Activate Banner is a simple Yes/No toggle. If you want to upload all your Banners and aren't ready to show everything right away, no problem! Simply set the toggle to 'NO', and the banner will remain hidden until you activate it.

BONUS: If no Banners are visible, the event mimics the Features Only layout, so attendees don't see a boring placeholder image.

Web App Propose Meeting and Mobile App Video button

Networking is one of the most important aspects of the attendee experience, whether the event is in-person, virtual, or hybrid. To make networking even easier, we called a meeting between the Web App and the Mobile App and told them it's time to share. 🤝

Attendees can now propose meetings in the Web App — something only Mobile App users could previously do. The Meet button now appears on a connection’s detail page, in the live stream side panel, and as an option in the connection chat. 

Onsite Badge design improvements

Our Onsite badge design process was already great. Any child can tell you there's always more room for icing on a cake, and we've added three sweet updates. 🎂

First, we've added smart guides to the badge designer, so aligning elements is a snap. Get it? GET IT?!

Anyway, when you drag and drop an element in the Badge Preview, red lines appear when the element is aligned with the edge or center of other elements. This guarantees a crisp, consistent design, every time.

We've also added the badge name to the page breadcrumbs so you don't forget which badge you're editing. 🧠 

Last, but not least, we've made it so that changing a badge's size no longer removes design elements. Always double-check that everything is where it's supposed to be after changing the size!

To learn more about designing badges in Socio Onsite, check this out.

Custom Invite Only Denial Message

Attendees sometimes forget which email they used to register for your event, or they simply aren't registered yet. When your event's Privacy Setting is set to Invite Only, and someone not in the users list tries to join, they see a message letting them know the email they entered isn't recognized.

We've now added the ability to customize the Denial Message!

A custom message is a great opportunity to help orient your attendees and direct them to helpful resources. 

To learn all about Privacy Settings, check this out.

That's all for today, folks! If you made it this far, you deserve a cookie. 🍪 Hop over to the Socio Platform and take a look at these new changes for yourself.

Platform version 4.28

Duplicate Email Management in Registration 👯

Ever have an attendee use the same email address to order multiple tickets? Figuring out who each ticket belongs to can get tricky! Now, Socio Registration restricts duplicate emails by default to make sure each attendee registers for your event with a unique email address. 🦄

We know that some situations call for allowing duplicate emails during registration. If you uncheck the setting and allow duplicate emails, registrants can order multiple tickets under one email, and you can update attendee emails later. This is helpful when a group is going to an event together, but the exact individuals attending aren't finalized — such as when a company orders several tickets for their employees.

Duplicate email management is now available in the Registration App, making this process even easier. Use the new Duplicate Emails filter on the Attendees page to tidy up those duplicate emails and ensure that attendees won’t run into any snags when they log in to your Event App. 

Check out our brand new article, Duplicate Emails in Registration, for more info!

Email Deliverability  ✅ 

Let’s take a peek behind the scenes for a moment. When you send emails about your amazing event to attendees via your Registration Event, we automatically run a deliverability check to make sure emails and domains are valid. 

If an email address or domain is invalid, the Registration Email export report tells you if and why an email wasn’t sent so you can take action if necessary. Check out our trusty Allowlist article and contact the attendee’s IT admin to clear the way for your emails. 🌞

That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Mobile App/Branded App version 24.0.0
Platform version 4.26
Onsite App 1.1.3 

Planner Platform Email Verification

Don't delay — verify your Webex Events (formerly Socio) Platform account email address today! ⏳

Cisco values a secure user experience, and so does Webex Events (formerly Socio). As part of scaling to meet Cisco's security standards, we've launched email verification for all Planner Platform users to enhance security. May 12, everyone who isn't verified yet will be automatically logged out of the Platform and must log back in and verify their email to continue using the Platform. 

⭐️ Keep in mind, this only applies to planner accounts. Attendees don't have to verify their email addresses to access Events or Communities.

To prevent access interruptions, verify your Platform email before May 12.

SOC 2 Type II, SOC3, and ISO 27001 Compliance 🔐

When it comes to security, our goal is to earn your trust, and we believe the best way to show commitment to our customers' trust is through transparency. That's why we're excited to announce that Webex Events (formerly Socio) has received SOC 2 Type II and SOC3 reports, and we're officially ISO 27001 certified! 

The ISO 27001 certification is the foundation for most industry standards, and the SOC 2 Type II report is one of the best ways to provide that transparency and reveal a security story that we are proud to tell. 

Onsite Exports

You know what they say — data makes the world go round. 🌍 Quench your thirst for stats with Onsite's new Check In and Attendee Type export reports. 

▪ The Attendee/Check In Report reveals check-in trends and shows attendee check-in times, dates, print counts, badge-related custom questions, and more.

▪ The Attendee Type Report shows how many attendees there are per type and how many have checked in by number and percentage, grouped by Attendee Type.

Learn more about Onsite reports here.

Sign Up and Log In Customization + Webex Login

Both the Branded App and Web App now have a Webex Log In and Sign Up option for app users.

But wait, there's more! The Sign Up and Log In Options page on the Branded App also received a makeover. 💅 You can now further tailor the experience of signing up and logging in for Branded App users. Choose email address, social accounts, Single Sign-On (SSO), or a combination of these. Want to include some social options and not others? How about SSO and email? The world is your oyster. Plus, you can rearrange the order in which some options appear.

To learn more about the possibilities with Branded App sign-up and login customization, check out Customizing Sign Up and Log In Options.

Mobile App/Branded App Version: 23.0.0

Agenda/Calendar View Update

Your community calendar and event agenda just got a whole lot better! Two awesome new features are now available for both the Web App and Mobile App. 🎉

First, we've introduced Month and Year views. It's now very simple for community members or multi-week event attendees to browse the Agenda/Calendar and find upcoming or past sessions quickly. 

Selecting a month in the Year view takes you to the Month view. Selecting a day in the Month view takes you to the Day view, which is the same view you and your members and attendees are used to. 

When you edit the settings for the Agenda/Calendar feature, you can choose a Default View to suit your needs. 

The default Day view also got some love! Your attendees will now see the Happening Now carousel when there are sessions in progress. Users can scroll the carousel to the side to reveal additional sessions if there are lots happening at once.

⭐ Keep in mind, to take advantage of these new features in your Branded Mobile App, you'll need to update your app using this process.

For a complete look at using either the Agenda feature in Event Apps or the Calendar feature in Communities, check this out.

Custom Refund Policy

Sometimes life happens, and people can't make it to your event. Socio Registration gives you the power to issue refunds, and you could previously select from a list of 3 preset refund policies to present in the registration form. We've now added a 4th option that puts the stated policy in your hands! 

When editing your Refund Policy, select the Custom Refund Policy option from the drop-down, enter your own refund policy, and click Save Changes. It's that easy. 😀

For a complete look at how to set your Refund Policy, check this out.

Promo Code entry update

Don't discount the value of this update! 🥁🥁 🐍 Registrants no longer have to click the Enter Code link to reveal the Enter Code field. The field is now always visible at the top of the Tickets list in the registration form and in Ticket widgets.

To learn more about using Promo Codes in your registation, check this out.

Lead Retrieval Export

If you've ever wanted to see specific data on each lead captured by your Lead Retrieval exhibitors, you're in luck! 🍀

We've added the new Export Scan Data button to the Metrics page of your Lead Retrieval event. Click it, and you'll get an xlsx file with the following data goodies:

• Attendee Id 
• First Name 
• Last Name 
• Attendee Email 
• Title 
• Company 
• Scanned by Exhibitor Name 
• Exhibitor User Id 
• Scanned by User First Name 
• Scanned by User Last Name 
• Scanned by Title 
• Lead Quality 
• Lead Status 
• Scan Date 
• Scan Time 

This is great for when you want to summarize how Lead Retrieval performed for your stakeholders, and to prove value to future exhibitors who may want to use LR at your next event.

To learn all about setting up and using Lead Retrieval, check this out.

Croatian Language Support

Zdravo! We're pleased to announce that we now support Croatian in the Web App and Mobile Apps. For our full list of supported languages, check this out.

That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Platform Knowledge Base Localization

We're proud to announce that the Socio Platform Knowledge Base at help.socio.events has now been translated into 26 languages! When you visit the help center, look for the language drop-down at the top of any page across from the Socio logo.

Please note that these translations were generated using Machine Translation.

Go see the full list of languages at help.socio.events! 

App Knowledge Base Retirement

As previously announced, we officially retired the attendee-facing App Knowledge Base today. We've also removed the App Guide feature from the Socio Platform. Anyone who clicks a link to the App KB will now be redirected to the socio.events website.

That's all for today! 

More Languages

• Bulgarian
• Catalan (Spain)
• Croatian
• English (UK)
• French (France)
• Indonesian
• Norwegian
• Spanish (Spain) 

App Guide and Attendee Knowledge Base Retirement

On February 23, 2022, we’re retiring the Attendee App Knowledge Base at help.ea.socio.events.

We launched the App Knowledge Base to help answer attendee questions. However, it receives very little traffic — <1% of total feature clicks on average. Turns out, our products are pretty intuitive for end users! Instead of maintaining articles that few are using, we’ve opted to double down on the content that you are using, and empower you to create custom guidance for your attendees.

We encourage you to check out our article about creating an awesome Attendee Walkthrough and use it as inspiration for creating your own guides, whether a video, FAQ, or PDF. Using the examples from other organizers, you can create awesome content tailored to your brand, event, and attendees.

We've taken measures to ensure that anyone who happens to find a link to the App KB will be redirected after February 23.

Term Change: Branded App Custom App

"What's in a name? That which we call a Branded App by any other name would smell just as sweet." - William Shakespeare (sort of)

When you create a Socio Event or Community, your attendees on mobile devices can access it via the Socio App at no additional cost. If you want your mobile experience tailored more to your brand, we offer the add-on Custom App, formerly referred to as the Branded App. 

These great options remain unchanged! We simply wanted to let you know that we've changed how we talk about this custom version of the Socio App from "Branded App" to "Custom App". You'll see this change reflected in the Socio Platform, the Socio Platform Knowledge Base, and future communications from our team.

To learn all about making your own Custom App, check this out.

That's all for today! Hop over to the Socio Platform and take a look at these new changes for yourself.