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New FeatureProduct UpdateRegistrationOnsiteCommunitiesEvent App
2 years ago

Product Update: Webex Events Closed Captions & Translations, Bulk Resend Order Confirmation, and more

Platform 4.31
Event App 25.1.0
Onsite App 1.1.5

Introducing Webex Events Closed Captions & Translations 🎉

This one's so exciting, I don't know where to begin! No extra cost! Simple! Automatic! Mobile and web! Only the beginning! Ok... calm down. Deep breaths. You can do this. 

We're proud to introduce Webex Events Closed Captions & Translations for Socio Streaming and the Socio RTMP player! Included with your Socio Streaming credit, this feature lets you provide closed captions and translations from English into 30+ languages, visible to live stream viewers in the Web App and Mobile App.

Screenshot of a live stream in the Web App. Webex Events Captions are visible below the stream.

Enable Webex Events Closed Captions & Translations in just three clicks, and you're ready. No captioner coordination. No widget codes. No sweat if you change a session start time.


Here's how it works:

We use the power of machine learning to automatically generate captions in 34 languages. When you start your live stream, we apply a delay of 30 seconds to the video feed so the machine translation can "preview" the stream and show captions in sync with what's being said.

Two screenshots showing Webex Events Captions on a mobile device.

This is just the start, and we're looking forward to improving this feature soon. 🧡 There's more to learn, and our knowledge base article has the goods!

Bulk Resend Order Confirmation

This change is small, but mighty. 💪 You can now multi-select up to 100 Registration orders and resend confirmation emails!

Screenshot of the Orders page in the Socio Platform. Several orders are selected and the three-dot menu is expanded.

If you select orders with statuses other than 'COMPLETE', confirmation emails will only be sent to completed orders.

'Nuff said! Read all about managing orders in our knowledge base.

Onsite badge design improvements

If you thought we were done after last month's badge design improvements... Well, I won't hold it against you, because why would you have formed a theory about that anyway? *ahem* 

Anyway, this months batch of improvements is sure to please our productivity-minded users. We've introduced keyboard shortcuts, pinch/scroll to zoom on touch devices, and multi-selection! Here's a breakdown of the new keyboard commands.

Key (Mac)

Key (Windows)

Action

delete

backspace

Delete selected design element(s)

esc

esc

Deselect design element(s)

hold shift + click

hold shift + click

Select multiple design elements

pinch zoom

pinch / scroll zoom

Zoom in/out

arrows keys

arrow keys

Move selected design element(s)


When you multi-select elements, you can move and resize them all at the same time. With User Info or Text type elements, you can multi-select and update the font, color, size, and other styling options for all selected elements. 

BONUS! You can now also add the Summary field to badges. If Onsite is linked to an Event App, attendee summaries will print on the badge! 

Screenshot of the Design Tools and Badge Preview areas. The Summary User Info field is indicated.

Learn all about designing badges in our Onsite Badge Creation article.

Upcoming Webex Events app name changes

On August 24th, the Socio Event App, the Socio Check-in, Badge Printing app, and the Lead Retrieval by Socio app will adopt the Webex Events name in the Apple App Store and Google Play Store. We’re keeping "Socio" in the listings for all three of our apps so attendees can find the right app even if they search for "Socio". 

Additionally, the Event App display name on your device will change from "Socio" to "Webex Events" with our brand new launch icon.

Image of an iPhone showing the Webex Events App Store listing.

⭐️ Keep in mind, the new Event App icon shown above is blurred because we're not ready to reveal our new icon just yet! 🤭

We’re letting you know so that you can provide updated app access instructions to your attendees for upcoming events. No matter what kind of event you're hosting, or when, our App Access Instructions for Attendees guide has everything you need. Branded Event Apps won't be affected by these changes. 

Look for more changes from "Socio" to "Webex Events" in our products over the coming months. 👀

It's a privilege to keep improving attendee and organizer experiences month after month, but that's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Avatar of authorDaniel Murphey
Product UpdateOnsiteCommunitiesEvent App
2 years ago

Product Update: Banner Improvements, Web App Propose Meeting, and more

Platform 4.29
Mobile App/Branded App 25.0.0
Onsite App 1.1.4

Banner improvements

Everyone's favorite Event Layout just got even better! When you upload a new Banner image, you'll see two new fields: Visible To, and Activate Banner.

Visible To lets you select one or more Groups so that only attendees in the selected Group(s) can see the banner. This is an amazing way to keep event content relevant to each attendee type, and it offers new avenues for event sponsorship tiers.

Activate Banner is a simple Yes/No toggle. If you want to upload all your Banners and aren't ready to show everything right away, no problem! Simply set the toggle to 'NO', and the banner will remain hidden until you activate it.

BONUS: If no Banners are visible, the event mimics the Features Only layout, so attendees don't see a boring placeholder image.

Screenshot showing the Visible To and Activate Banner sections of the New Banner modal.

In the Manage Banners modal, each Banner you've uploaded now shows Active/Inactive status and Group assignment at a glance. If a Banner is assigned to more than one Group, simply hover your cursor over the 'Multiple Groups' label to see exactly which ones.

Screenshot of the Manage Banners modal. The Active and Multiple Groups indicators are highlighted.

For a complete look at uploading and editing Banners, check this out.

Web App Propose Meeting and Mobile App Video button

Networking is one of the most important aspects of the attendee experience, whether the event is in-person, virtual, or hybrid. To make networking even easier, we called a meeting between the Web App and the Mobile App and told them it's time to share. 🤝

Attendees can now propose meetings in the Web App — something only Mobile App users could previously do. The Meet button now appears on a connection’s detail page, in the live stream side panel, and as an option in the connection chat. 

Screenshot of an attendee profile in the Web App. The Meet button is indicated.

Attendees can now tap the Video button on connections' profiles in the Mobile App — previously a Web App only feature. The Video button now appears on a connection’s detail page and as the 'Video Chat' option in the connection chat. 

Two screenshots of the Video and Video Chat buttons in an attendee profile and attendee chat, respectively.

Onsite Badge design improvements

Our Onsite badge design process was already great. Any child can tell you there's always more room for icing on a cake, and we've added three sweet updates. 🎂

First, we've added smart guides to the badge designer, so aligning elements is a snap. Get it? GET IT?!

Anyway, when you drag and drop an element in the Badge Preview, red lines appear when the element is aligned with the edge or center of other elements. This guarantees a crisp, consistent design, every time.

Screenshot of the Badge Preview section of the Edit Badge page. The red smart guides are indicated.

We've also added the badge name to the page breadcrumbs so you don't forget which badge you're editing. 🧠 

Last, but not least, we've made it so that changing a badge's size no longer removes design elements. Always double-check that everything is where it's supposed to be after changing the size!

To learn more about designing badges in Socio Onsite, check this out.

Custom Invite Only Denial Message

Attendees sometimes forget which email they used to register for your event, or they simply aren't registered yet. When your event's Privacy Setting is set to Invite Only, and someone not in the users list tries to join, they see a message letting them know the email they entered isn't recognized.

We've now added the ability to customize the Denial Message!

Screenshot of the Invite Only Privacy Setting. A custom Denial Message has been filled in.

A custom message is a great opportunity to help orient your attendees and direct them to helpful resources. 

To learn all about Privacy Settings, check this out.


That's all for today, folks! If you made it this far, you deserve a cookie. 🍪 Hop over to the Socio Platform and take a look at these new changes for yourself.

Avatar of authorDaniel Murphey
Product UpdateRegistration
2 years ago

Product Update: Duplicate Email Management and Email Deliverability

Platform version 4.28

Duplicate Email Management in Registration 👯

Ever have an attendee use the same email address to order multiple tickets? Figuring out who each ticket belongs to can get tricky! Now, Socio Registration restricts duplicate emails by default to make sure each attendee registers for your event with a unique email address. 🦄

Screenshot of the Restrict Duplicate Email Addresses setting in the General Settings panel.



We know that some situations call for allowing duplicate emails during registration. If you uncheck the setting and allow duplicate emails, registrants can order multiple tickets under one email, and you can update attendee emails later. This is helpful when a group is going to an event together, but the exact individuals attending aren't finalized — such as when a company orders several tickets for their employees.

Duplicate email management is now available in the Registration App, making this process even easier. Use the new Duplicate Emails filter on the Attendees page to tidy up those duplicate emails and ensure that attendees won’t run into any snags when they log in to your Event App. 

Screenshot of the Duplicate Emails filter on the Attendees page in the Registration App.

Check out our brand new article, Duplicate Emails in Registration, for more info!

Email Deliverability  ✅ 

Let’s take a peek behind the scenes for a moment. When you send emails about your amazing event to attendees via your Registration Event, we automatically run a deliverability check to make sure emails and domains are valid. 

If an email address or domain is invalid, the Registration Email export report tells you if and why an email wasn’t sent so you can take action if necessary. Check out our trusty Allowlist article and contact the attendee’s IT admin to clear the way for your emails. 🌞

Screenshot of the Export option in the Registration Emails tab.

That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Avatar of authorEmily van der Harten
Product UpdateOnsite
3 years ago

Product Update: Email Verification, SOC/ISO Certification, and More

Mobile App/Branded App version 24.0.0
Platform version 4.26
Onsite App 1.1.3 

Planner Platform Email Verification

Don't delay — verify your Webex Events (formerly Socio) Platform account email address today! ⏳

Cisco values a secure user experience, and so does Webex Events (formerly Socio). As part of scaling to meet Cisco's security standards, we've launched email verification for all Planner Platform users to enhance security. May 12, everyone who isn't verified yet will be automatically logged out of the Platform and must log back in and verify their email to continue using the Platform. 

⭐️ Keep in mind, this only applies to planner accounts. Attendees don't have to verify their email addresses to access Events or Communities.

To prevent access interruptions, verify your Platform email before May 12.

Screenshot of the Verify Email link in the Platform Account Settings modal.


SOC 2 Type II, SOC3, and ISO 27001 Compliance 🔐

When it comes to security, our goal is to earn your trust, and we believe the best way to show commitment to our customers' trust is through transparency. That's why we're excited to announce that Webex Events (formerly Socio) has received SOC 2 Type II and SOC3 reports, and we're officially ISO 27001 certified! 

The ISO 27001 certification is the foundation for most industry standards, and the SOC 2 Type II report is one of the best ways to provide that transparency and reveal a security story that we are proud to tell. 

Onsite Exports

You know what they say — data makes the world go round. 🌍 Quench your thirst for stats with Onsite's new Check In and Attendee Type export reports. 

Screenshot of the Onsite report options

▪ The Attendee/Check In Report reveals check-in trends and shows attendee check-in times, dates, print counts, badge-related custom questions, and more.

▪ The Attendee Type Report shows how many attendees there are per type and how many have checked in by number and percentage, grouped by Attendee Type.

Learn more about Onsite reports here.

Sign Up and Log In Customization + Webex Login

Both the Branded App and Web App now have a Webex Log In and Sign Up option for app users.

But wait, there's more! The Sign Up and Log In Options page on the Branded App also received a makeover. 💅 You can now further tailor the experience of signing up and logging in for Branded App users. Choose email address, social accounts, Single Sign-On (SSO), or a combination of these. Want to include some social options and not others? How about SSO and email? The world is your oyster. Plus, you can rearrange the order in which some options appear.

Screenshot of Branded App Sign Up & Log In Options on the Platform.

To learn more about the possibilities with Branded App sign-up and login customization, check out Customizing Sign Up and Log In Options.


Avatar of authorEmily van der Harten
Product UpdateCommunitiesEvent AppBranded AppLead Retrieval
3 years ago

Product Update: Agenda/Calendar Views, Custom Refunds, Lead Retrieval Export, and More

Mobile App/Branded App Version: 23.0.0

Agenda/Calendar View Update

Your community calendar and event agenda just got a whole lot better! Two awesome new features are now available for both the Web App and Mobile App. 🎉

First, we've introduced Month and Year views. It's now very simple for community members or multi-week event attendees to browse the Agenda/Calendar and find upcoming or past sessions quickly. 

Animated GIF showing a Web App user clicking on a month in the Year view, then clicking on a day in the Month view.


Selecting a month in the Year view takes you to the Month view. Selecting a day in the Month view takes you to the Day view, which is the same view you and your members and attendees are used to. 

When you edit the settings for the Agenda/Calendar feature, you can choose a Default View to suit your needs. 

Screenshot showing part of the Schedule Settings modal. The Default View field and options are indicated.

The default Day view also got some love! Your attendees will now see the Happening Now carousel when there are sessions in progress. Users can scroll the carousel to the side to reveal additional sessions if there are lots happening at once.

Animated GIF showing a Mobile App user scrolling through the Happening Now carousel.

⭐ Keep in mind, to take advantage of these new features in your Branded Mobile App, you'll need to update your app using this process.

For a complete look at using either the Agenda feature in Event Apps or the Calendar feature in Communities, check this out.

Custom Refund Policy

Sometimes life happens, and people can't make it to your event. Socio Registration gives you the power to issue refunds, and you could previously select from a list of 3 preset refund policies to present in the registration form. We've now added a 4th option that puts the stated policy in your hands! 

When editing your Refund Policy, select the Custom Refund Policy option from the drop-down, enter your own refund policy, and click Save Changes. It's that easy. 😀

Animated GIF showing a Socio Platform user opening the Payments Page, clicking Select Refund Policy, and selecting Custom Refund Policy.

For a complete look at how to set your Refund Policy, check this out.

Promo Code entry update

Don't discount the value of this update! 🥁🥁 🐍 Registrants no longer have to click the Enter Code link to reveal the Enter Code field. The field is now always visible at the top of the Tickets list in the registration form and in Ticket widgets.

Screenshot of a registration page in a web browser. The Enter Code

To learn more about using Promo Codes in your registation, check this out.

Lead Retrieval Export

If you've ever wanted to see specific data on each lead captured by your Lead Retrieval exhibitors, you're in luck! 🍀

Screenshot of the Metrics page of Lead Retrieval. The Export Scan Data button is indicated.

We've added the new Export Scan Data button to the Metrics page of your Lead Retrieval event. Click it, and you'll get an xlsx file with the following data goodies:

  • Attendee Id 
  • First Name 
  • Last Name 
  • Attendee Email 
  • Title 
  • Company 
  • Scanned by Exhibitor Name 
  • Exhibitor User Id 
  • Scanned by User First Name 
  • Scanned by User Last Name 
  • Scanned by Title 
  • Lead Quality 
  • Lead Status 
  • Scan Date 
  • Scan Time 

This is great for when you want to summarize how Lead Retrieval performed for your stakeholders, and to prove value to future exhibitors who may want to use LR at your next event.

To learn all about setting up and using Lead Retrieval, check this out.

Croatian Language Support

Zdravo! We're pleased to announce that we now support Croatian in the Web App and Mobile Apps. For our full list of supported languages, check this out.


That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Avatar of authorDaniel Murphey
Product Update
3 years ago

Socio is now the all-new Webex Events

Almost a year ago, Cisco announced its intent to acquire Socio. The Cisco Webex team shares our vision for the events industry, and the acquisition created the first completely end-to-end hybrid event and meeting technology suite.  

Image showing two screenshots of a Webex Event on the Web App and Mobile App. The image says


We have been working closely with the Webex team to thoughtfully plan the next phase of our story. We’re excited to share that starting today, Socio’s new name is Webex Events. 

As Webex Events (formerly Socio) we are now positioned to be the unparalleled leader in event technology, with an enterprise-grade yet easy-to-use combination of software, hardware, and services that simply can't be achieved without a company like Cisco Webex in your corner. 

We will continue to innovate, scale, and bring the best possible virtual, in-person, and hybrid event solutions to market. We can’t wait for you to see what we’re going to do next. 

Have questions? Read the full announcement here!  

Avatar of authorDaniel Murphey
Product Update
3 years ago

Platform Knowledge Base Localization and App Knowledge Base Retirement

Platform Knowledge Base Localization

We're proud to announce that the Socio Platform Knowledge Base at help.socio.events has now been translated into 26 languages! When you visit the help center, look for the language drop-down at the top of any page across from the Socio logo.

Please note that these translations were generated using Machine Translation.

Go see the full list of languages at help.socio.events! 

App Knowledge Base Retirement

As previously announced, we officially retired the attendee-facing App Knowledge Base today. We've also removed the App Guide feature from the Socio Platform. Anyone who clicks a link to the App KB will now be redirected to the socio.events website.

 

That's all for today! 

Avatar of authorDaniel Murphey
Product UpdateCommunitiesEvent AppBranded App
3 years ago

Product Update: More Languages, App Knowledge Base Retirement, and More


More Languages

¡Hola! Bonjour! We're happy to announce that we've added support for seven more languages to the Socio Platform, the Socio Event App, Branded Custom Apps, and the Web App. These new languages include:
  • Bulgarian
  • Catalan (Spain)
  • Croatian
  • English (UK)
  • French (France)
  • Indonesian
  • Norwegian
  • Spanish (Spain) 
This brings the total number of languages Socio supports up to 33! To see the full list of supported languages, check this out.


App Guide and Attendee Knowledge Base Retirement

On February 23, 2022, we’re retiring the Attendee App Knowledge Base at help.ea.socio.events.

We launched the App Knowledge Base to help answer attendee questions. However, it receives very little traffic — <1% of total feature clicks on average. Turns out, our products are pretty intuitive for end users! Instead of maintaining articles that few are using, we’ve opted to double down on the content that you are using, and empower you to create custom guidance for your attendees.

We encourage you to check out our article about creating an awesome Attendee Walkthrough and use it as inspiration for creating your own guides, whether a video, FAQ, or PDF. Using the examples from other organizers, you can create awesome content tailored to your brand, event, and attendees.

We've taken measures to ensure that anyone who happens to find a link to the App KB will be redirected after February 23.

Term Change: Branded App Custom App

"What's in a name? That which we call a Branded App by any other name would smell just as sweet." - William Shakespeare (sort of)

When you create a Socio Event or Community, your attendees on mobile devices can access it via the Socio App at no additional cost. If you want your mobile experience tailored more to your brand, we offer the add-on Custom App, formerly referred to as the Branded App. 

These great options remain unchanged! We simply wanted to let you know that we've changed how we talk about this custom version of the Socio App from "Branded App" to "Custom App". You'll see this change reflected in the Socio Platform, the Socio Platform Knowledge Base, and future communications from our team.

To learn all about making your own Custom App, check this out.


That's all for today! Hop over to the Socio Platform and take a look at these new changes for yourself.

Avatar of authorDaniel Murphey
Product UpdateRegistration
3 years ago

Product Update: Email Draft Mode, Registration Dark Mode, and More

Email Draft Mode

Socio Registration comes with the ability to easily send emails to people who have registered for your event or community. Until now, there wasn't any way to save an email without sending it or scheduling it. Now, if you start an email and want to finish it later, you can! When creating an email, simply click the new Save as Draft button. ✉

With this change, we've introduced a couple small changes to the Emails page of your Registration event.

  • Email statuses now include Draft, Scheduled, In Progress, and Sent.
  • When you click the Settings (⚙️) icon next to a scheduled email, you can now select Cancel Scheduled Email. Canceling an email puts it in Draft mode.

For a complete look at using the Email feature in your Registration event, check this out!

Registration Dark Mode

🌑 Hey, who turned out the lights? You did! 

You asked for it, and now you've got it — dark mode in Registration. Turning it on is as simple as visiting the Appearance page of your Registration event settings, clicking the Enable Dark Mode toggle, and saving.

Once enabled, anyone using your Registration forms or widgets will experience the dark side.

Before you turn on Dark Mode for your registration, here are a couple things to keep in mind:

  • Dark Mode can't be turned off by registrants, only you have that power. ⚡
  • Be sure to select a Registration Theme Color that contrasts well with a dark background. 🌈

To learn all about setting up and using Socio Registration, check this out!

And More...

In addition to the above registration improvements, we've also made a couple small changes:

🧾 Registration receipts now show the purchaser's name.

🚫 When an attendee removes another attendee from their Connections, the person they removed can no longer send them messages. 


That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Avatar of authorDaniel Murphey
Product Update
3 years ago

Product Update: Grid View for Speakers and Custom List, Onsite Badge Custom Questions, and More

Grid View for Speakers and Custom List features

We're pleased to announce that we've added the Grid View option to the Speakers and Custom List features' settings. Grid View introduces the Booth Size, Booth Cover, Content Provider, and Chat options to profiles you add to these features, and we can't wait to see what you'll do with them!

Screenshot of a Socio Web App with Sponsors displayed in Grid View.

Anyone who's used our Sponsors or Exhibitors features before knows what's possible with Grid View's additional features. For those that haven't, here's a brief explanation:



  • Grid View - An alternate layout to List View where each item in the feature can have its own Cover image and Content Provider.
  • Booth Size - This setting determines the Booth Cover image size for a feature item. Change the size to highlight headline speakers or important items.
  • Booth Cover - This is an image you can add to each item that attendees see when they visit the feature. Upload pictures of your speakers or provide images that help inform attendees of what the item contains.
  • Content Provider - Link to a website, upload a PDF, or select from a list of video providers, including the new Socio Video on Demand. 
  • Chat - Add a Chat tab to the sidebar of the Web App or a Chat button in the Socio mobile app. 

Here's an example of how the Speakers feature might look in the Web App with the new Grid View options in place! 

Animated GIF showing a user clicking on a sponsor profile and playing an embedded YouTube video.

When you create a new Custom List feature, the default view is still List View. For the Speakers feature, the default is now Grid View, and new items default to the Small Booth Size.

For a complete look at how to set up and use the Speakers feature, check this out. For Custom List, click here.

Onsite Badge Custom Questions

When you're designing a badge in Socio Onsite, all Custom questions you've added to your linked Socio Registration event's checkout forms now appear as User Info fields that you can add to the badge. This could be useful for indicating an attendee's selected meal plan, adding their LinkedIn handle to their badge, or indicating which group(s) they belong to, among many, many others. Let your imagination run wild!

Screenshot of the User Info tab in the Badge page. A custom question labeled

In the badge designer, simply go to the User Info tab, and scroll down to find your Custom Questions. When you add a question, a placeholder appears in the Badge Preview. The placeholder is replaced with the actual question answer when the badge is printed. 

For a complete look at creating badges in Socio Onsite, check this out!

Lead Retrieval Purchase Form UTM Parameters

We just released our new Lead Retrieval Purchase Forms so your exhibitors can purchase licenses themselves, and we're already improving them with the addition of UTM parameter support!

Now you can append the Purchase Form Link with your UTM parameters (using the ad provider's URL builder) before you send it out to exhibitors. After exhibitors have purchased licenses, head over to the Exhibitors tab of your Lead Retrieval event to export the UTM data. 

For a complete look at exporting UTM data for Lead Retrieval Purchase Forms, check this out.

Hop over to the Socio Platform and take a look at these new changes for yourself. 

Avatar of authorDaniel Murphey