Product Update: Webex Events Closed Captions & Translations, Bulk Resend Order Confirmation, and more
Platform 4.31
Event App 25.1.0
Onsite App 1.1.5
Introducing Webex Events Closed Captions & Translations 🎉
This one's so exciting, I don't know where to begin! No extra cost! Simple! Automatic! Mobile and web! Only the beginning! Ok... calm down. Deep breaths. You can do this.
We're proud to introduce Webex Events Closed Captions & Translations for Socio Streaming and the Socio RTMP player! Included with your Socio Streaming credit, this feature lets you provide closed captions and translations from English into 30+ languages, visible to live stream viewers in the Web App and Mobile App.
Enable Webex Events Closed Captions & Translations in just three clicks, and you're ready. No captioner coordination. No widget codes. No sweat if you change a session start time.
Here's how it works:
We use the power of machine learning to automatically generate captions in 34 languages. When you start your live stream, we apply a delay of 30 seconds to the video feed so the machine translation can "preview" the stream and show captions in sync with what's being said.
This is just the start, and we're looking forward to improving this feature soon. 🧡 There's more to learn, and our knowledge base article has the goods!
Bulk Resend Order Confirmation
This change is small, but mighty. 💪 You can now multi-select up to 100 Registration orders and resend confirmation emails!
If you select orders with statuses other than 'COMPLETE', confirmation emails will only be sent to completed orders.
'Nuff said! Read all about managing orders in our knowledge base.
Onsite badge design improvements
If you thought we were done after last month's badge design improvements... Well, I won't hold it against you, because why would you have formed a theory about that anyway? *ahem*
Anyway, this months batch of improvements is sure to please our productivity-minded users. We've introduced keyboard shortcuts, pinch/scroll to zoom on touch devices, and multi-selection! Here's a breakdown of the new keyboard commands.
Key (Mac) | Key (Windows) | Action |
|---|---|---|
delete | backspace | Delete selected design element(s) |
esc | esc | Deselect design element(s) |
hold shift + click | hold shift + click | Select multiple design elements |
pinch zoom | pinch / scroll zoom | Zoom in/out |
arrows keys | arrow keys | Move selected design element(s) |
When you multi-select elements, you can move and resize them all at the same time. With User Info or Text type elements, you can multi-select and update the font, color, size, and other styling options for all selected elements.
BONUS! You can now also add the Summary field to badges. If Onsite is linked to an Event App, attendee summaries will print on the badge!
Learn all about designing badges in our Onsite Badge Creation article.
Upcoming Webex Events app name changes
On August 24th, the Socio Event App, the Socio Check-in, Badge Printing app, and the Lead Retrieval by Socio app will adopt the Webex Events name in the Apple App Store and Google Play Store. We’re keeping "Socio" in the listings for all three of our apps so attendees can find the right app even if they search for "Socio".
Additionally, the Event App display name on your device will change from "Socio" to "Webex Events" with our brand new launch icon.
⭐️ Keep in mind, the new Event App icon shown above is blurred because we're not ready to reveal our new icon just yet! 🤭
We’re letting you know so that you can provide updated app access instructions to your attendees for upcoming events. No matter what kind of event you're hosting, or when, our App Access Instructions for Attendees guide has everything you need. Branded Event Apps won't be affected by these changes.
Look for more changes from "Socio" to "Webex Events" in our products over the coming months. 👀
It's a privilege to keep improving attendee and organizer experiences month after month, but that's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. Not a customer yet? We'd love to give you a demo!
