Over the last eight years, Webex Events (formerly Socio) has become the leading end-to-end events management platform. We have successfully delivered on our mission to bring people together by powering your in-person, virtual, and hybrid events throughout the industry's most transformative and defining periods.

Starting April 30, 2025, Webex Events will embark on a new chapter as we shift our focus to exclusively supporting Webex Suite Enterprise Agreement (Suite EA) customers. This strategic transformation will allow us to dedicate all our resources to enhancing the Webex suite of products and services.

Starting on April 29, 2024, we will no longer sell standalone products and services outside of the Webex Suite Enterprise Agreement (Suite EA). However, we will continue to provide existing customers with the same standards of care and support until the end of their agreements.

Our commitment to providing the world's best end-to-end event management platform remains our north star, and we look forward to strengthening our connection with Suite customers and partners to unlock new possibilities and future innovation.

Here’s to the future of seamless, integrated, and impactful events! Thank you for being part of our journey.

Learn more about these changes in our Subscriptions & purchasing options changes FAQ, and chat with our support team or your Webex Events contact if you have any additional questions.

Webex Events Platform 6.5
Event App 37.0

In today's update, we're bringing you two small yet highly-requested improvements for the Event App. Watch the video below, or keep reading to learn more! 📖

Web App Collapsible Left Menu

Before now, the features list on the left side of the Web App was always visible, whether attendees were watching a live stream, joining a video room, or exploring a speakers or sponsors feature.

With today's release, attendees can now click a single button to collapse and then re-expand the features list so the feature content they're viewing takes center stage!

As always, the right side panel that appears in some features is still collapsible, and we've moved the collapse/expand button to the middle of the panel to match the new button on the left.

Internally Link to Features from Announcements and Banners

Internal links connect features and feature items you've created in your Webex Events App, like linking a Session to a speaker or sponsor. This provides your attendees with robust, intuitive navigation throughout the app. One highly-requested upgrade to this feature that we've received is the ability to link to an entire feature.

Today, we've added the ability to link Announcements and Banners to any feature in the Event App!

When you add an internal link to an announcement or banner, typing the name of a feature such as 'sponsors' reveals all items in the sponsors list with the feature at the top. Additionally, all items now show the name of their associated feature on the right side of the selection drop-down.

This improvement gives you more options to lead attendees to general areas instead of individual items within features. This means more intentional and actionable announcements and banners. Want to promote the Event Game with an announcement? Link the announcement to the Game feature so attendees can click to tap to go right there. Want to promote your in-app help center in a banner? Easy!

Important things to know

• Announcements and banners can only link to a single feature or item
• Feature items can only link to other feature items

Read our article about Internal Links for complete information.

That's all for today, folks! Here are your next steps:

• Explore these new changes on the Webex Events platform
• Subscribe to our YouTube channel for weekly updates, tips, and more!

Webex Events platform: 6.3
Event App: 36.0
Webex Events Production Studio: 2.1.3
Onsite: 2.1

This month’s release comes with some juicy improvements to Registration and the Onsite App, plus the Webex Events Production Studio now supports GIFs! 🎉  Watch the video below, or keep reading to learn more! 📖

Registration ticket and order management enhancements

This month’s cornucopia of Registration enhancements hone in on streamlining ticket and order management and reducing distractions for your registrants. 

New payment options to publish Registration

Previously, we required you to connect to a Stripe account to publish Registration if you selected ‘Paid’ during Registration setup. Now, you can select one or more of three options — Stripe, Invoice, and Check — to publish paid Registration. 

Ticket availability and visibility

Webex Events Registration now has an option to automatically hide a ticket from the Registration page when it’s sold out, past the close date, or isn’t on sale yet.

Where can you find this new option? Simply edit the ticket, expand the Advanced Settings section, and select ‘Hide ticket when unavailable” from the Visibility drop-down. 

Share a direct ticket link

This nifty new option in Ticket settings lets you share a unique link for each ticket after you publish Registration. When registrants click the link, the ticket is the only option on the Registration page — no distractions, no confusion.

Simply go to the Tickets page in the Webex Events platform, click the ticket’s Settings (⋯) icon, select Share link to copy the unique URL, then send it to the people who need it. 🔗 

Hide the option to reserve for someone else

You can now choose to hide the option to let purchasers enter separate contact information during registration. This is helpful if you don’t expect registrants to purchase tickets on behalf of others. Simply head to General Settings and deactivate the Accept purchaser information option. Easy peasy!

Filter orders by ticket

We want to give you the tools to manage orders efficiently and find what you need quickly. That’s why you can now filter tickets on the Orders page by Ticket Name, in addition to Status, Ticket Type, and Promo Code.

More notable Registration improvements

• After publishing Registration, you can now delete the tickets no one has registered with. 
• People have sometimes been confused when a ticket shows "Closed" on the Registration page before its scheduled 'Sales open' date. Now, the button says, “Coming Soon” until the ticket becomes available.
• On the Tickets page in the Webex Events platform, tickets that are sold out, past the close date, or yet to be opened have a status of “Closed” to help you quickly discern which ones are currently on sale.
• When an attendee enters an access code on the Registration page, the associated ticket moves to the top of the list and is highlighted briefly. No more scrolling to find the right ticket!
• After clicking “Read More” to expand a ticket description, attendees can now click “Show Less” to collapse those descriptions.

To learn more about all of these registration features, read our Create Tickets article and our Registration Settings Overview article. 

Webex Events Onsite improvements

Sometimes the Onsite App has trouble finding a printer automatically even though it's connected to the same router as the check-in device. To overcome this problem, you can now choose to enter the printer's IP address manually. With this alternative in your toolkit, check-in and badge printing is more seamless than ever.

When attendees arrive at your event check-in desk, a locked iPad is an inconvenience at best and a barrier to entry at worst. To ensure your iPad doesn’t take a nap during check-in, we’ve introduced a new setting in the Onsite App that prevents the iPad from auto-locking, and it’s active by default. 

If you want to turn the setting off, open the Onsite App’s Settings, tap Appearance & Display, then deactivate Prevent Auto-Lock.  

To learn more, read our article about Onsite Event Check-in hardware setup.

Reorder External Links and Attachments

A well-ordered Event App is a great Event App. That's why we now let you drag and drop External Links and Attachments to rearrange them in the following feature items:

• Sessions
• Speakers
• Sponsors and Exhibitors
• Custom List
• Single Item

GIFs in Webex Events Production Studio

We know how important branding is for your live streams — your logos, backgrounds, and images aren’t an after-thought. They tell your story, showcase your sponsors, and give your viewers a taste of your unique style. To help you create an even more dynamic, engaging, and downright fun experience for your attendees, we’re excited to share that you can now upload GIFs to the Webex Events Production Studio! 

Grab GIFs from the internet or craft your own using your favorite GIF maker and upload them as logos, Images, or backgrounds.

To learn more about all the fun branding opportunities for your live stream, read our Getting Started with Webex Events Production Studio article. 

That's all for today, folks! Here are your next steps:

• Explore these new changes on the Webex Events platform
• Subscribe to our YouTube channel for weekly updates, tips, and more!

Platform 6.2
Event App 35.0
Studio 2.1.2

Trick or treat! 🎃 🍬 🍂

Today, we have one big treat, one small treat, and a farewell. Watch the video below or keep reading to learn all about it!

Collaboration forms

Ok, big treat first — like, full-size-candy-bar big. We're thrilled to announce a very highly requested feature: Collaboration for speaker, sponsor, and exhibitor Event App profiles!

Gone are the days of endless back and forth emails with speakers, sponsors, and exhibitors. With Collaboration Forms, simply fill in some basic information for each profile, then invite collaborators to independently manage their profiles in the Event App. It's a game-changer!

Setting up collaboration forms is spooky easy! 🎃

1. First, add a speaker, sponsor, or exhibitor profile, filling in basic information and fields collaborators can't control, such as location, category, and booth size.
2. Next, scroll down to the 'Collaboration' section and select the options you want your collaborators to edit or add information to, such as their name, profile icon, description, attachments, and more. You can even allow them to add custom button text and links for attendee calls to action.
   
   
3. Once you've configured the form options, simply enter the collaborator's email address and craft a personalized message. Click Save changes, and an email with a unique link to the collaboration form will be sent to the collaborator. It's that easy!

When a collaborator clicks the collaboration link in their email invitation, they can start editing information right away with no password required. If they need to add information gradually or update something, they can click the link at any time to make edits to previously submitted information.

But that's not all! We've made it super easy for you to manage collaboration. Use the new columns on each feature page to track whether the invitation was sent or whether the collaborator has submitted changes. You also have the option to send reminders, revoke collaboration, or reactivate collaboration as needed.

We're so excited to drop this much-requested feature into your goody bags so you can spend less time doing data entry and more time crafting amazing Event App experiences. Happy collaborating!

For complete details about collaboration forms, read our Set Up and Use Collaboration Forms article.

Privacy and Consent page

With the recent addition of Privacy & Consent type questions in Webex Events Registration, it’s important to give attendees visibility into and control over their responses.

To make those consent questions a little less scary, we've introduced a brand new menu option in the Web App, the Webex Events App, and Branded Apps where attendees can review and modify their responses to consent type questions after they complete their ticket purchase. 

In the Web App, attendees click their profile image, then select the new Privacy & Consent option. In the Webex Events Mobile App or Branded Apps, attendees simply tap the new lock icon at the top of the screen.

The Privacy & Consent page opens in the attendee's default browser.

If attendees want to change a response, they simply select their preferred option and click Save. No tricks. 👻

💡 Keep in mind, Privacy and Consent type questions can't currently limit attendee access to any Webex Events features or products. Enforcing limitations based on attendee consent is up to you — for now. 😉

Read our article about Registration Questions to learn more about adding Privacy and Consent type questions.

Communities retirement

Like that beloved Halloween costume you've worn for years, a time comes when you have to put something special away for good. Today, we're retiring our Communities product due to low usage and high maintenance cost. We've already been in touch with our customers who have existing communities, and here are the details we shared:

• Any customer with an existing Community will continue to have access to manage their Communities and welcome members. Communities now appear at the top of the My Events page.
• Communities can no longer be created or cloned.
• Branded Apps will still have the Community section if there is a community available.
• Webex Suite customers can still use and create Communities. 

If you have any questions about this change, chat with our support team.

That's all for today, folks! Head over to the Webex Events platform and explore these new changes for yourself. 

Today's 'What's New' update is a little different. Instead of trumpeting our successes, we're eating a slice of humble pie. 🥧

Last week, we announced several changes, including a couple related to Branded Apps. One of those changes was "Branded App Event visibility improvements". In short, we changed Events' visibility in Branded Apps based on Event App privacy settings.

We made this change to address some feedback from a small subset of customers. However, thanks to your feedback since then, we realized that we had created a larger problem than we were trying to solve, and we need a different solution. "Fess up and fix it" is our policy when we get things wrong, so we've now rolled back the change to Branded App Event visibility. All other changes introduced in last week's release remain in effect.

You rely on us to help you create amazing event experiences, and we rely on you to tell us when we miss that mark, so thanks to everyone who reached out quickly with feedback on the release! 😍

Platform: 6.1
Event App: 34.0
Studio: 2.1.0

Today's update includes some improvements to a couple of recent releases, a quality of life upgrade for branded app updates, and a change to streaming provider options. Watch the video below and read this post to learn all about the changes!

Widget Item Details

Earlier this year, we introduced embeddable Event App widgets. These widgets let you embed session details, sponsor and speaker lists, and more in your event and partner websites.

We're excited to announce that Sponsor, Speaker, Exhibitor, and Custom List widget items are now clickable, revealing the item's image, title, subtitle, and description in a pop-up!

The pop-up automatically pulls information from your Event, and it updates automatically if you change any of the fields mentioned above — no code update required.

If you’re not already embedding Event App content widgets in your external sites, then now is a great time to start!  Learn more in our article about embedding Event App content with widgets.

Pre-filled Privacy & Consent question options

Getting explicit consent from registrants establishes trust, protects consumer privacy, and maintains compliance with global privacy regulations. Last June, we released a new custom Privacy & Consent question type and Privacy report on the Webex Events platform to help you gather and track registrant consent data. We've added Privacy & Consent question options with pre-filled text to help you create custom consent questions faster.

These pre-filled questions are intended as a starting point for creating certain types of consent questions. Your legal team knows what’s best, so always consult with them for specific wording before you publish questions. 

For more information about creating questions in the Webex Events platform, read our Create Questions article. 

Improved Branded App update notifications

Is it just me, or is it easy to forget to do something that’s not right in front of us? If you can relate, then you’ll appreciate this update! Until today, you had to open the ‘My Apps’ page to find out if any of your Branded Apps needed to be updated. Now, we’ve added a new alert icon next to ‘My Apps’ in the Webex Events platform navigation bar. With this alert, you’ll know right away if a Branded App update is available as soon as you log in to the Webex Events platform.

Remember, keeping your Branded App up to date gives you and your attendees access to the latest features and improves the app experience. What’s more, if your Branded App needs an update, you must start the update process before publishing an Event App to it. 

Even though today's release doesn't require a Branded App update, keep tabs on the new notification so you and your attendees never miss out on the latest and greatest!

Branded App Event visibility improvements (Rolled back)

On 10/3/2023, we rolled this change back. Read the rollback post to learn more.

Not all Branded App users should have access to every event in the app, especially if certain events are intended for exclusive attendees.

Previously, attendees who downloaded a Branded App could easily access every Event App associated with it under ‘Current & Upcoming Events’ — even ones they hadn’t joined yet. With today’s release, only Event Apps with the 'Public' privacy setting are immediately visible in a Branded App. Attendees can't find Event Apps with the Event Code or Invite Only privacy setting until they enter the code or search. This way, if a Branded App user doesn’t know about an event, they won’t find out about it unless you tell them. 🤫

Webex Events Production Studio focus

Since we released our very own Webex Events Production Studio, we've continued to add a steady stream (see what I did there?) of improvements and new features to make it the best integrated streaming solution for any Webex Event. With the Production Studio's rich feature set and proven track record of stability, we now want to hone our focus to this single solution.

As of today, Restream is no longer available for new Event Apps or Communities or for new Sessions or Live Stream features. If you selected Restream as the stream provider in a Session or Live Stream feature before September 28, 2023, you can continue to use the Restream Studio until the Event ends or you select a different stream provider.    

With only one studio solution to focus on, our amazing engineering teams can bring faster enhancements to the Webex Events Production Studio. A single solution also means a more simple, streamlined experience for our customers and support team. To learn more about Webex Events Production Studio, read our Introduction to Webex Events Production Studio article.

That's all for today, folks! Head over to the Webex Events platform and explore these new changes for yourself. 

Platform 6.0
Event App 33.0.0
Lead Retrieval 1.8.0
Onsite App 2.0

Today's update is jam-packed with lots of great changes that will make your experience with Webex Events simpler, more intuitive, and more versatile. Watch the video below and read this post to learn all about these changes.

Introducing: Onsite Session Check-in!

That's right! The excellent Onsite app you're used to using for Event Check-in and badge printing now does Session Check-in too. 

Here's how it works:

When you add or upload your Event's Sessions, you'll configure the brand new Session Check-in options for each Session. This includes check-in and check-out policy, check-in flow and information customization, and access limitations based on tracks, personal agendas, and our brand new location capacity setting.

Next, configure the Onsite App as normal, then publish, and it's time to check attendees in!

After you download the latest version of the Onsite by Webex Events (Socio) app on a check-in device, log in, and choose your Event, a mode selection screen appears where you'll choose either Event Check-in or Session Check-in. Select Session Check-in, then tap on a Session. Launch check-in right away, or lock the device to only one or more Sessions if you don't want users to access the full Session list.

Checking attendees in couldn't be easier! If the welcome and confirmation screens aren't active, check-in staff simply scan attendees' badge QR codes to check them in to and out of the Session. Otherwise, you can set up a check-in iPad or iPhone at the entrance to each session, and attendees can check themselves in with either the QR Code or Search options, kiosk-style.

If an attendee doesn't have their QR code handy, search for them by name, email, company, or title, then review their information before checking them in.

During and after check-in, explore check-in metrics and trends to track session performance, award Continuing Education Credits, and inform future decisions. On the Sessions page, click the 'i' icon next to a Session's 'Attendance' count to access the counts for all time checked in, checked out, currently checked-in, capacity, and remaining capacity.

There's much more to explore about Webex Events Onsite Session Check-in, and we have several brand new and updated articles to guide you through everything:

• Configure the Onsite App
• Configure Sessions for Session Check-in
• Session Check-in Device Setup
• Using Onsite Session Check-in
• Onsite App Settings Overview
• Onsite Metrics

Bonus! 

These changes to the Onsite app also include some improvements to the Event Check-in experience and the app in general, including:

• Smarter attendee search
• Better in-app setup instructions
• iPhone compatibility with Event Check-in and Badge Printing
• Dark mode
• Revamped app settings

Unified Attendee list

Previously, there were four separate attendee lists in the Webex Events platform — two in the Registration product, one in the Event App product, and one in the Onsite product. Managing different parts of a single attendee's information in multiple different places could be confusing, so we've now unified all attendee lists into one in the Webex Events platform. The new Attendees page dynamically shows columns and statuses relevant to each product you've activated for your Event with corresponding filters, individual actions, and bulk actions.

Revamped attendee profiles

As you probably guessed, each attendee now has a single profile page, so you can review and edit all attendee information in one place. The tabs in an attendee's profile let you quickly and simply access and edit their basic information, Event App and social activity, and Registration data. No more bouncing back and forth between different profiles in different products!

Read our article about adding and uploading attendees for up-to-date instructions on adding attendees to your Event.

Read our article about accessing and editing attendee information for a complete overview of the Attendees page, attendee profiles, and all the ways you can edit attendee data.

New 'Attendance' tag

We've now added a new 'Attendance' tag to attendee profiles that indicates whether the person is attending in person or virtually. When you create a new attendee profile or upload attendees, you must now specify how they'll attend. In Webex Events Registration, you must also set an attendance type for each ticket you create, and attendees who buy a ticket are automatically assigned that ticket's attendance type.

For now, this new tag is a great way to identify if an attendee will be on-site or not when viewing their profile in the Webex Events platform. This tag also opens up new opportunities for us to improve the attendee and organizer experience in the future. Stay tuned!

Event-level groups and exclusive groups

Groups let you categorize attendees, tailor content to different personas or interests, and personalize the attendee experience. Since attendees and groups go together, you'll now create and manage groups from the Attendees menu instead of the (now removed) Users & Groups menu in the Event App.

This means that assigning attendees to groups with tickets and questions in Webex Events Registration doesn't require you to first publish the Event App!

Exclusive groups

There's a new kind of group in town — exclusive groups. These have all the same benefits as the regular groups you're used to, except attendees can only belong to one exclusive group at a time. That's because exclusive groups are meant to uniquely identify different types of attendees. For example, you might make exclusive groups for attendees, speakers, sponsors, and staff.

With the introduction of exclusive groups, keep these concepts in mind:

• Create new exclusive groups from the 'Groups' page and in the 'New ticket' modal in Webex Events Registration.
• Attendees must belong to an exclusive group, and they can only belong to one exclusive group at a time.
• Tickets must be associated with an exclusive group, and attendees who buy a ticket are automatically assigned to the ticket's exclusive group.
• Exclusive groups now replace 'Attendee Types' in Webex Events Onsite.

Our article about groups has everything you need to know about creating and using groups and exclusive groups.

Event-level questions

We want everyone who uses Webex Events to have the best experience possible, even if they choose not to use all of our services. As part of the attendee profile consolidation, we've added the 'Questions' page to the new Attendees menu. For those of you using Webex Events Registration, you can still create questions from the Checkout Forms page in Webex Events Registration.

For folks who don't want to use Webex Events Registration, this is great news because you can now import attendees with their question answers without activating Webex Events Registration. Simply create the questions in Webex Events, then import attendees with the answers to each question. 

💡 Keep in mind, with this release, you can no longer create questions when importing attendees. You must first create the questions in Webex Events, then import the data.

Read our article about creating questions for complete information.

Event-level Sessions and tracks

Just like we moved the Attendees and Groups pages to the event level, we've now also moved Sessions and Tracks out of the Event App's Agenda feature to the event level. Why? Because Session Check-in! I said it once, and I'll say it again: we want everyone who uses Webex Events to have the best experience possible, even if they choose not to use all of our services. With Session creation outside the Event App, anyone can now use Onsite Event Check-in and badge printing and Session Check-in without touching the Event App product. It also opens up some great opportunities for future product improvements.

For everyone who uses the Event App, this change really isn't much of a change. Besides moving the menus, the only difference now is that when creating or uploading Sessions, you'll specify which Agenda feature a Session should belong to.

Like attendees and groups, Sessions and tracks are made for each other, so they came along for the ride when we moved Sessions. Tracks now live in the brand new Sessions menu, and they still work like they always have.

Read these new and updated articles for complete information about Sessions and tracks:

• Add Sessions to Your Event
• Manage Sessions in Your Event
• Configure Sessions for Session Check-in
• Use Tracks to Categorize Sessions

Event-level locations and location capacity

If you thought we were done movin' and improvin', we have one more surprise. Even though you can associate locations with Map shapes and pins, Sponsor, Speaker, and Exhibitor profiles, Custom List items, and the Single Item feature in the Event App, locations are critical to Sessions, too. With the introduction of Onsite Session Check-in, we've now added the 'Locations' menu to the 'Sessions' menu and added the 'Location capacity' field to locations.

Read our article about adding and using locations for more information.

Lite Check-in removed

Now that Webex Events Registration no longer has a separate attendee list, we've removed the Lite Check-in feature.

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself. As always, all Webex Events knowledge base articles are 100% up to date for these changes, so you can get accurate instructions and more information when you need it. 

In January, we updated the Webex Events platform interface to a cleaner, more streamlined design, which was a big change. In the months since then, we've continued to make improvements, and now it's time for the next big change.

On August 10, 2023 starting at 11:00 pm EDT, we're releasing several major updates to the Webex Events platform and brand new Onsite functionality that's sure to delight our on-site event planners! 🎉 We expect to complete maintenance by August 11, 2023 at 06:00 am EDT. During this time, the Webex Events platform and all of its components will be unavailable. 

Here's what we're releasing:

One attendee list, one attendee profile

Right now, there are three separate attendee lists in the Webex Events platform — one in the Registration product, one in the Event App product, and one in the Onsite product. Managing information for the same attendees in three different places can be confusing, so we're fixing that. After the August 11 release, there will be only one attendee list in the Webex Events platform, and each attendee will have a single profile page, so you can review and edit all attendee information in one place.

Event-level Sessions

As the central hub for session information and live streams, the Agenda feature is the backbone of many Event Apps. To add sessions to an Event App today, you must first add the Agenda feature, then edit it, and sessions aren't used for anything outside the Event App. 

On August 11, we're moving the ability to create Sessions out of the Agenda feature to the Event level, so you don't have to activate the Event App to create them. Long-term, this opens the door for exciting future updates. For now, creating Sessions outside the Event App will let you use our brand new Onsite Session Check-in by itself or with any other combination of Webex Events products.

Session Check-in

Yes, I said Session Check-in!

On August 11, the Webex Events platform will get new Session and Onsite functionality to support Session Check-in. Within a few days of release after Apple approval, the Onsite by Webex Events (Socio) app will be updated to include Session Check-in functionality in addition to the Event Check-in and badge printing you're used to. We'll save all the juicy details for the official announcement — meanwhile, here are some screenshots to whet your appetite. 🤩

💡 Keep in mind, some elements in the screenshots above may change before release.

That's all for today, folks! Click the Subscribe to Updates button at the top of this screen so you always know what's happening with Webex Events products. Follow the Webex Events status page to stay up to date on maintenance status.

Registration Platform 5.5
Studio 2.0

This month’s release brings some awesome enhancements to the Webex Events platform and the Webex Events Production Studio. Watch the following video for an overview, or keep reading to learn more! 🎉

Custom consent question type and Privacy Report

Silence isn’t consent. When collecting personal data in the digital world, asking for consent establishes a dynamic of respect and trust, protects consumer privacy, and maintains compliance with global privacy regulations. Webex Events Registration now has a custom consent question type for checkout forms to make it easier for you to manage attendee data and privacy and keep a record of explicit consent or refusal.

Add one or more custom consent questions and customize them to fit your needs. This is great when you need to ask questions like, “Would you like to subscribe to our monthly email newsletter?”, “This event will be photographed. Do you grant us permission to capture and use any photos with your likeness for commercial purposes?” or “Do you consent to us sharing your data with a third party for marketing purposes?”, to name a few.

To learn more about custom consent questions, read our article about creating checkout forms and questions.

Collecting data is only helpful if you have a way to analyze that data. That’s why there’s a new Registration export report in town called Privacy Report, and it has all the data you need to easily find out which registrants provided consent or refusal to consent questions. Let this report be your source of truth in handling attendee privacy and data!

To download the report, head to your Registration Metrics page and select Privacy Report from the Export Report drop-down menu.

To learn more about the Privacy Report, read our Webex Events Registration Metrics article.

Activate or deactivate group registration

Speaking of metrics, we’ve crunched the numbers and found that more than 90% of completed Webex Events Registration orders are for a single ticket. Additionally, some organizers may prefer that attendees purchase one ticket per order. Every event is different, so we’ve decided to let event organizers choose whether to restrict registration to one ticket per order or to let registrants purchase multiple tickets in one order.

To manage this setting in the Webex Events platform, go to Registration in your Event navigation bar, click Settings, then General, and activate or deactivate the 'Allow group registration' toggle. You can update this setting at any time if needed, too!

When you deactivate the group registration setting, registrants simply click the ‘Select’ button for the ticket they want to purchase. This removes the step of selecting ‘1’ from the ticket drop-down and improves the registration experience for attendees purchasing single tickets.

💡Keep in mind, this option is active for all current Registrations. The option is inactive for all Registrations activated after June 21, 2023.

To learn more, read our Registration Settings Overview article.

Webex Events Production Studio layout animation

Producing a live stream can involve an intricate dance of switching layouts and managing which speakers and shared content are on stage at any time during the stream. With all the activity on stage, we’ve updated Webex Events Production Studio layout transitions to seamlessly adjust as you add, arrange, and remove speakers and content. This subtle enhancement creates a visually pleasing effect that’s smooth as silk. Here’s a GIF to illustrate:

Want to learn more about Webex Events Production Studio? Our Introduction to Webex Events Production Studio article is the perfect place to start. 🌈

That's all for today, folks! Head over to the Webex Events platform and explore these new changes for yourself.

Platform 5.4
Event App 32.0.0
Studio 1.4
Onsite 1.1.11

This month's batch of updates brings lots of new customization to some popular Event App and Registration features! Click the video below or keep reading to learn all about what we've cooked up. 👩‍🍳

Customize checkout messaging by ticket type

In a world of hybrid events, early bird specials, VIP passes, sponsor registration, and other ticketing nuances, one-size-fits-all messaging can be difficult to craft. That's why we're excited to announce that you can now create checkout messages and confirmation, cancellation, and refund emails that are unique to each ticket type in your Registration form! 🌈

In your Webex Event or Community, the Registration Checkout Settings page now has three tabs — Confirmation messages, PDF tickets, and Emails.

• Confirmation messages - Customize the confirmation page that appears after attendees purchase a ticket.
• PDF tickets - Choose whether the Event date, location, ticket QR code, ticket description, event description, or checkout confirmation message are included in the PDF version of the ticket that attendees receive after they register.
• Emails - Customize the confirmation emails attendees receive after they purchase a ticket and the cancellation and refund notification emails attendees receive after you cancel or refund their orders.

When you create a new message, ticket, or email, assign one or multiple ticket types to them, so if a single message makes sense for multiple tickets, you don’t have to duplicate your work. Have lots of different tickets? No problem! Create up to 50 unique messages, PDF tickets, and emails of each type.

Things to know:

• Attendees who buy multiple tickets in the a single order are shown a generic confirmation message, which you can customize.
• Newly created tickets are automatically assigned to the default confirmation message, PDF ticket, and emails.
• When you delete a custom confirmation message, PDF ticket, or email, its assigned tickets are moved to the corresponding defaults.
• All custom messages, PDF tickets, and emails are automatically translated when language selection is activated.

Excited to start crafting some amazing communications? Read our brand new article about customizing Registration checkout messaging for complete instructions.

Other email improvements

From name, Reply to, and Subject customization

Email messages customized to each ticket type are awesome, though there's more to an email than the message. That's why we've also added the ability to customize the From name, Subject, and Reply to email addresses for checkout, cancellation, and refund emails!

Because you can now customize emails by ticket type, this means that tailoring these fields to each type of attendee is now possible. Want to make sure speaker or VIP questions are routed to exactly the right person for quicker response? Easy! Create a confirmation email for the VIP ticket and enter the 'Reply to' email that will get their questions answered pronto. 

Use the variables below the email message to easily customize the message, 'From name', and 'Subject' to individual attendees, too.

Include PDF ticket and Web App buttons in custom Registration Emails

We've also added the ability to include the PDF ticket in the emails you create in the Promote > Emails menu. This is perfect for "See you soon" emails that help attendees who registered months ago find their tickets when your event is only a couple of days away.

Automatic App Store and Play Store button links

Previously, when you added the App Store or Play Store CTA buttons to an email, you had to then open up your Event App's promo page, copy the URLs one by one, and paste them into the 'Button Link' fields. That's a lot of work for something that should be easy.

Now, we automatically fill in those fields with the correct link to the Webex Events App or your Branded App. Less work? Yes, please!

Read our article about creating and sending Registration emails for complete information. 

Maps feature improvements

The Maps feature is one of the most popular features for in-person events, so maps should be visually appealing, fit with your brand, and help attendees find their way around your event venue as easily as possible. This release will help you achieve those goals!

New shape options

Previously, drawing a clickable region on a map was only a matter of drawing a blue rectangle. Maps of venues with curving or angled rooms tended to look odd. Drawing shapes on very small spaces such as exhibitor booths could also be a poor experience. So, we're adding three new shape options:

• Custom shape - Click to start drawing a line around an area of the image. Click again to add a corner. Click the point at which you started to complete the shape.
• Circle - Click to start drawing a circle around an area of the image. The place you click is the center of the circle. Click again to finalize the circle.
• Pin - Click to add a pin icon on the map image.

Customizable colors

Before, those rectangles we mentioned only came in blue. No offense to you blue lovers out there, but it doesn't fit every brand. Want to add shapes or pins for each of your exhibitors, customized with their unique brand colors? Now you can!

When you add a location to a map image, you can customize the fill and border colors for shapes and pins. Use the opacity slider in the color selector to control how much of the map image is visible below the shape.

Multi-map list view

Attendees sometimes didn't realize that an event had multiple maps because the map selection menu wasn't automatically presented when attendees clicked the Maps feature. To address this, we now display the list of all maps when attendees first click the Maps feature, and attendees can tap the one they want to view.

Other Maps feature updates

We've also made some other updates to the Maps feature, including:

• When you draw a location, the location's edges can now snap to the edges of other locations you added previously.
• The zoom effect when an attendee taps on a location doesn't zoom in as far now.
• If a feature item is associated with a location, the Location section now appears in that item in the Mobile App and Web App, regardless of the Event type.

💡 Keep in mind, app versions older than 32.0.0 will display all shapes and pins in the default blue, regardless of custom color selection, and circles will be displayed as pins. Be sure to update your Branded App to the latest version as soon as possible and advise your attendees to update the app on their devices.

To learn all about using the Maps feature, read our Feature Guide: Maps article.

Mirror my video in Webex Events Production Studio

When you look in a mirror, you see an inverted image of yourself. When you raise your right hand, your reflection appears to raise its left hand. We humans are used to this effect, so when a webcam video of you doesn't behave like a mirror, it can be disorienting.

We've now added the Mirror my video feature to the Webex Events Production Studio's camera settings. Activate the toggle to flip your self-view video so that it behaves like a mirror.

💡 Keep in mind, other people in the Studio will always see the non-mirrored version of your video, regardless of your selection.

Read our Introduction to Webex Events Production Studio to learn all about this Webex Events customer exclusive streaming solution.

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself.