Product Update: Registration and Onsite App Improvements, Production Studio GIF Support, and more!
Webex Events platform: 6.3
Event App: 36.0
Webex Events Production Studio: 2.1.3
This month’s release comes with some juicy improvements to Registration and the Onsite App, plus the Webex Events Production Studio now supports GIFs! 🎉 Watch the video below, or keep reading to learn more! 📖
Registration ticket and order management enhancements
This month’s cornucopia of Registration enhancements hone in on streamlining ticket and order management and reducing distractions for your registrants.
New payment options to publish Registration
Previously, we required you to connect to a Stripe account to publish Registration if you selected ‘Paid’ during Registration setup. Now, you can select one or more of three options — Stripe, Invoice, and Check — to publish paid Registration.
Ticket availability and visibility
Webex Events Registration now has an option to automatically hide a ticket from the Registration page when it’s sold out, past the close date, or isn’t on sale yet.
Where can you find this new option? Simply edit the ticket, expand the Advanced Settings section, and select ‘Hide ticket when unavailable” from the Visibility drop-down.
Share a direct ticket link
This nifty new option in Ticket settings lets you share a unique link for each ticket after you publish Registration. When registrants click the link, the ticket is the only option on the Registration page — no distractions, no confusion.
Simply go to the Tickets page in the Webex Events platform, click the ticket’s Settings (⋯) icon, select Share link to copy the unique URL, then send it to the people who need it. 🔗
Hide the option to reserve for someone else
You can now choose to hide the option to let purchasers enter separate contact information during registration. This is helpful if you don’t expect registrants to purchase tickets on behalf of others. Simply head to General Settings and deactivate the Accept purchaser information option. Easy peasy!
Filter orders by ticket
We want to give you the tools to manage orders efficiently and find what you need quickly. That’s why you can now filter tickets on the Orders page by Ticket Name, in addition to Status, Ticket Type, and Promo Code.
More notable Registration improvements
- After publishing Registration, you can now delete the tickets no one has registered with.
- People have sometimes been confused when a ticket shows "Closed" on the Registration page before its scheduled 'Sales open' date. Now, the button says, “Coming Soon” until the ticket becomes available.
- On the Tickets page in the Webex Events platform, tickets that are sold out, past the close date, or yet to be opened have a status of “Closed” to help you quickly discern which ones are currently on sale.
- When an attendee enters an access code on the Registration page, the associated ticket moves to the top of the list and is highlighted briefly. No more scrolling to find the right ticket!
- After clicking “Read More” to expand a ticket description, attendees can now click “Show Less” to collapse those descriptions.
Webex Events Onsite improvements
Sometimes the Onsite App has trouble finding a printer automatically even though it's connected to the same router as the check-in device. To overcome this problem, you can now choose to enter the printer's IP address manually. With this alternative in your toolkit, check-in and badge printing is more seamless than ever.
When attendees arrive at your event check-in desk, a locked iPad is an inconvenience at best and a barrier to entry at worst. To ensure your iPad doesn’t take a nap during check-in, we’ve introduced a new setting in the Onsite App that prevents the iPad from auto-locking, and it’s active by default.
If you want to turn the setting off, open the Onsite App’s Settings, tap Appearance & Display, then deactivate Prevent Auto-Lock.
To learn more, read our article about Onsite Event Check-in hardware setup.
Reorder External Links and Attachments
A well-ordered Event App is a great Event App. That's why we now let you drag and drop External Links and Attachments to rearrange them in the following feature items:
GIFs in Webex Events Production Studio
We know how important branding is for your live streams — your logos, backgrounds, and images aren’t an after-thought. They tell your story, showcase your sponsors, and give your viewers a taste of your unique style. To help you create an even more dynamic, engaging, and downright fun experience for your attendees, we’re excited to share that you can now upload GIFs to the Webex Events Production Studio!
Grab GIFs from the internet or craft your own using your favorite GIF maker and upload them as logos, Images, or backgrounds.
To learn more about all the fun branding opportunities for your live stream, read our Getting Started with Webex Events Production Studio article.
That's all for today, folks! Here are your next steps:
- Explore these new changes on the Webex Events platform
- Sign up for a free account if you're not a customer yet
- Subscribe to our YouTube channel for weekly updates, tips, and more!