Metrics matter, and with the new Data Dashboard, getting deeper insight into your attendees' actions has never been easier - or so beautiful! 

At the top of the Data Dashboard, you can quickly see a comprehensive overview of what happened in your event, including engagement (clicks, messages, and posts), user contributions (shares, likes, comments, and more), minutes the app was open, and total users.

Underneath those top-level metrics is the Event Analytics chart. This chart shows you the important top-level metrics just like the boxes above in a nice chart format, allowing you to quickly identify trends, such as an increase in users. You can also see how all of the metrics are affected by push notifications sent out through announcements, and you can toggle to a daily, weekly or monthly view. 

Under this are our deeper-dive widgets, designed to show you themed data in an easy-to-read format. And, you can even click on those metrics to drill down further, and see exactly which users performed those actions.

Benefits

Sleek Analytics

Metrics can be difficult to decipher, but not with the Data Dashboard! We provide easy-to-read analytics displayed within beautiful graphs, charts and boxes, giving you a comprehensive overview of what happened in your event. Plus, all of the data in the Data Dashboard can be filtered based on certain timelines and drilled-down for more info.

Real Time Metrics

You were already able to export metrics after an event ended, but now, you can see metrics as the event happens! It's never been so easy to see and react to user actions on-the-fly.

Feature Comparison 

Which features in your event are getting the most clicks? Which are getting little attention? Which sessions are getting the most views? Which speaker or sponsors are getting the most attention? Are more attendees using the Mobile App or the Web App? These types of questions become easy to answer with the Data Dashboard, and having this information allows you to really know what is resonating with your audience. 

But wait - there's even more information available within feature comparison. If you choose a feature, such as Sponsors, you can view a list of all items within that feature, along with the actions a user performed in that item (like how many users favorited a particular Sponsor!). In the following screenshot, we can see that there were three clicks on Magna Publication's Sponsor profile, and two users favorited the sponsor.

⭐️ Keep in mind, you can continue to drill down into these metrics! If you click on a number, you will see a pop-up that shows which attendees performed that action for that metric. This enables you to know exactly who clicked on a particular sponsor, and when they did so. It's a wealth of data at your fingertips. 😊 

Below is a gif showing how to get to the Data Dashboard from within your event app. Notice how you can get even more insights when scrolling over the chart! 🙌 

We're excited to be leading the industry in our metrics, providing you with data like never before. We make it easy for you to prove the value of your event (and your event app!). Interested in learning more? Check out our Data Dashboard article. 

Questions? Chat Us or Email support@socio.events

We've added two new updates to users and groups that provide you deeper insight into user actions within your event. 

Last Seen 

The Last Seen header appears in the left bar of the user page, and tells you the last time this person was in the event, which helps you identify whether a user was recently active, is inactive, or has never logged in at all. 

Activities 

The Activities section shows a majority of the actions a user has taken within the event in an easy to read timeline format. You can filter based on categories and export all the information for an individual attendee. Activities may have a delay of up to five minutes before they appear. There are four main Activities categories, and each captures a powerful amount of data. Paired with the Data Dashboard, this helps you see exactly what a user is doing in your event and when. 

Now, you'll be able to see a user's journey through your event in detail- from signing in the first time and creating their profile all the way to participating in a session and scheduling a meeting with a sponsor. It also will help you see which features are getting more activity or if making a change has caused an uptick in user activity, such as more clicks. All of this really helps you personalize your attendee journey, and get valuable data for yourself and sponsors. And you can export a user's activities with one click. 😎 

1. Account Activity - this category of data captures when a user:

• Created a Profile
• Logged in/out via iOS App, Android, Web App
• Joined the Event/Community
• Changed App Language
• Added/Updated/Removed any sort of profile information (picture, social, etc)
• Refreshed the App

2. Connections - this category of data captures when a user:

• Sent a connection request
• Accepted a connection request
• Connected with Someone
• Viewed a Profile
• Removed Connection
• Favorited a Connection
• Added a Note About "Connection Name"
• Added "Name" as a Contact
• Exported All Connections

3. Messages - this category of data captures when a user:

• Started a Conversation
• Joined a Conversation
• Proposed a Meeting
• Accepted a Meeting
• Rejected a Meeting
• Reported a Conversation
• Added someone to a Conversation

4. Event Activity - this category of data captures when a user:

• Clicked on "Feature Name"
• Clicked on a "Session Name, Sponsor Item Name, Speaker Item Name, Document Item Name, Exhibitor Item Name, Map Item Name, Live Stream Item List Name, Challenge Name, Social Name, Attendee Name, Custom List Item Name, Web List Item Name"
• Favorited a "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name"
• Took notes on a "Session Name, Sponsor Item Name, Speaker Item Name, Ehibitor Item Name, Custom List Item Name"
• Left a rating "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name"
• Clicked on "External Link Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Clicked on "Internal Link Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Clicked on "Attachment Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Requested Follow Up on "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Attendee, Custom List Item Name"
• Clicked on "Schedule a Meeting" for "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Attendee, Custom List Item Name" 
• Clicked on Watch on Desktop for "Session Name, Live Stream Name, Live Stream List Item Name"
• Participated in "Session Name, Live Stream Name, Live Steam List Item Name" Chat
• Participated in "Session Name, Live Stream Name, Live Steam List Item Name, Poll Feature Name" poll
• Asked a question in "Session Name, Live Stream Name, Live Steam List Item Name, Q&A Feature Name"
• Added "Session Name" to My Agenda
• Removed "Session Name" from My Agenda
• Added a reminder to "Session Name"
• Removed a reminder to "Session Name"
• Clicked the Join Live Stream Button in "Session Name"
• Clicked the Watch Video Replay Button in "Session Name"
• Posted on "Wall Name"
• Removed a Post from "Wall Name"
• Liked a post on "Wall Name"
• Removed a like from the "Wall Name"
• Commented on a post in "Wall Name"
• Removed a comment from "Wall Name"
• Reported a post in "Wall Name
• Had QR Code scanned by "Person who scanned their name"
• Completed "Challenge Name" in "Event Game Name"
• Clicked on "Banner Name"
• Clicked a Notification
• Starting watching "Session or Live Stream Feature Name" stream

This is only the beginning. Think of something we aren't tracking and want to potentially see in the future? Don't hesitate to reach out!

 Questions? Chat Us or Email support@socio.events

This is a small but powerful update! We've had several customers ask us about hiding the game feature's leaderboard from the app users. Most customers want to keep it, but for the customers that don't want it visible, they really don't want it visible. Now, that's no problem. 

To hide the leaderboard, edit the settings of your game and uncheck the Show Leaderboard option. It's that simple.

Want more info? Check out our other articles on the Game feature! 

Questions? Chat Us or Email support@socio.events

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. With this update, all of our web-based product have accessibility tools. This includes the Web App, Registration pages, Platform, and Socio website.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. Check out Socio's full Accessibility Statement here.

If you're interested in how to enable accessibility tools for the Socio Platform and Socio website, check this out. To share steps to enable accessibility tools on the Web App with your attendees, copy the link to this article in our Attendee Help Center. Our mobile app doesn't have accessibility tools, however, our Web App is responsive and can be used on any device with a browser.

Questions? Chat Us or Email support@socio.events

The Web App just got even better! Prior to this release, the major difference between our Web App and our mobile apps was that users were unable to connect with other users and send messages. Now, users can add connections and message each other in the Web App without having to pick up their phones! 

Adding a person as a connection allows you to message with them, send them meeting requests, see their contact information, and more. This is perfect for users who want to use a laptop or tablet, or who simply don't have an Android or iPhone device. We've also improved the navigation on our Web App with the addition of a left navigation bar, making it even easier to view your connections and start a conversation.

Check out our other articles if you're interested in learning more about the web app, or managing your web app. 

Questions? Chat Us or Email support@socio.events

It's never been easier to put on a professional live stream! Socio Streaming is a combination broadcasting studio and player that is easy to use, requires no downloads or outside software, and is fully customizable. Socio Streaming is an additional cost add-on feature, reach out to your Socio contact for pricing.

But wait — already purchased RTMP credits? Great news! Your RTMP player just got a lot better at no additional cost. Socio Streaming is included. 🙌

Benefits

Full Branding

Not only is your stream completely white-labeled (with no outside logos included), but you can fully customize it with your own branding. This also means that there are plenty of opportunities to showcase sponsors — even with sponsor videos!

Connect with Your Audience

Engage with your audience in real time by displaying viewer comments on-screen, connecting with (and showcasing!) your audience in a new and exciting way. Bonus — they'll be that much more encouraged to chat.

Simple & Reliable

Not super tech savvy? No problem. Socio Streaming is the easiest way to create professional live streams. You'll be amazed at how simple it is to put on a high production value event, no AV team required.

Drive Actions

Adding a call-to-action or other important message is so simple, it can even be done on-the-fly based on what is occurring in the chat or the live stream. This enables you to encourage viewers to take the actions you want.

No Downloads

You don’t need anything other than a computer with a mic and camera to get started. Anyone with the link can join your stream, and no login of any kind is required. 🙌 Socio Streaming becomes your end-to-end product for your live stream.

If Socio Streaming sounds like it may be a good fit for you, reach out to your Socio contact! For a list of considerations to help you evaluate, check this out. 

Questions? Chat Us or Email support@socio.events

The moment you've been waiting for ever since we announced Socio's RTMP Player is here. Socio's Q&A and Polling make it easier than ever to host your live stream in the Socio Platform. There's no need to pay for an outside tool, and everything you need to keep your attendees engaged with your sessions is manageable from one central place.

Socio's Q&A and Polling functionality become available after you publish your event, once you have access to the Manage tools. You can enable Q&A and Polling individually for certain sessions or live streams, have a dedicated feature for each, or even import several at a time. 

The flexibility is in your hands. For Q&A, you can require that questions be moderated before going live (or not), and even allow anonymous questions. For polling, you can schedule polls in advance or make them active whenever you want, and allow users to view polling results (or not) as desired. 🙌

Best of all, question moderation and Q&A/Polling settings are all manageable from the Socio Platform. 

For more info on how to set up these features, check out our Q&A and Polling articles!

Questions? Chat Us or Email support@socio.events

From day one, Socio’s core vision has always been to build an end-to-end event management solution that delights organizers and attendees with powerful yet simple tools, unparalleled customer support, and mind-blowing visibility into their event metrics and data. It’s a vision that guides our entire philosophy, and our approach to every product we develop.

The launch of Socio Registration pairs pre-event and in-event data for a more holistic picture of each attendee’s experience (and all the insights that we can glean). Plus, Socio Event Registration is easy to set up, allowing you to spend your time doing what you do best - putting on amazing events.

While the launch of Socio Registration forever changes our trajectory, it’s only the beginning of the next phase of Socio’s evolution as we continue to design best-in-class event technology for organizers and attendees to use across the lifecycle of their events.

Now, without further ado, let’s take a deeper look at Socio Registration.

At every stage of the development process, we found ways to cut down on duplicity, provide more customizable features, and most importantly — make Socio Registration the most simple, yet sophisticated option available.

Like all of Socio’s products, we designed Socio Registration to be highly intuitive, so literally anyone can be up and running with a branded registration page in minutes. The design is sleek, the UX is impeccable, and everything renders across all devices beautifully. But most importantly, attendee data flows seamlessly to our Virtual Event Suite, Event App, and Communities.

With Socio Registration, you can segment different attendee groups and assign multiple ticket types to each, leading to a personalized attendee journey in the entire event platform.

After completing registration and downloading the Event App, all of the information is already there — in the attendee’s preferred language — including profile picture, social handles, and work info. This not only saves time for the attendee, it creates a more personalized experience. And, there's no need for clunky integrations or multiple point solutions.

For ticket sales, Socio Registration offers instant payout, meaning revenue is available immediately — not weeks later, or after the event concludes.

We understand the importance of a strong brand identity, and that’s why Socio Registration offers the flexibility and customization you need. Almost every detail is customizable, from the look and feel of the landing page down to the URL. Even the input fields are customizable, so you can change the name of any button or input field to better capture the data you find most valuable.

When it comes to analyzing registration data, our system comes equipped with an analytics dashboard so you and your stakeholders always have a real-time picture of ticket sales, revenue, and other valuable data points.

Interested in learning more about Socio Registration? Reach out to us for a demo, or check out our other articles here!

Questions? Chat Us or Email support@socio.events

We needed an immediate solution, and meeting software quickly became the go-to answer. But it was never really intended to power events, especially complex events. With this release, we're ripping off the bandaid solution and giving you the ideal solution you really need: Socio's RTMP Player.

Don't worry, you won't be losing out on the chat functionality that meeting software provided — we added session chat too. 🙌

RTMP Player

Our end-to-end event management platform now supports Real-Time Messaging Protocol (RTMP), allowing you to host virtually any streaming option within the Socio event management platform.

Why is this awesome? 🤔 Let me count the ways...

1. You can ditch the meeting software altogether. With Socio’s RTMP player, you can utilize an agency or audio-visual company for higher-quality, professionally produced video. 
2. RTMP opens the door for additional sponsorship opportunities, since you can weave in sponsor commercials, branded banners, and other promotional materials.
3. RTMP is also more stable than many streaming options. That means you can stream confidently — in HD — to a small group, or tens of thousands of attendees.
4. RTMP is a future-proof solution for hybrid events. It’s the only way to realistically sync multiple speakers and locations, which will be key in producing an engaging experience for in-person and virtual audiences.
5. With our new chat functionality,👇 event organizers can use RTMP to broadcast with their preferred streaming option, yet still pair it with a live session chat for a streamlined attendee experience.

For more info on the new RTMP Player, check this out.

Session Chat

With the new Socio chat, each session has a dedicated chat feed. If your event has 15 sessions, you can have 15 unique chat streams. The chat feature lives in the same screen as each live stream, so attendees can participate in the chat without navigating to another window. 

Event organizers can use RTMP to broadcast their preferred streaming option, yet still pair it with Socio Chat for a streamlined attendee experience. Post-event, organizers can download the chat logs to follow up with attendees, or for lead generation. Attendees who watch the event on-demand will be able to see the original chat logs for a more engaging experience.

⭐️ Keep in mind, you must update your app to the latest version in order to use the new session chat.

For more info on the new session chat, check this out.

Questions? Chat Us or Email support@socio.events

We've released what may be our most-requested feature yet. You can now require users to log in to your Web App in order to view your events and communities, creating a unified experience across the Web App and mobile app. This is perfect for organizers that want their Web App to have more security for their events and communities, to target the content to certain groups of users, and to allow users to interact with features that require a user profile!

Previously, the Web App was a read-only version of your event or community content, and didn't allow users to post on the Wall, play the Game, and rate and review items. Now, all of this is possible!

You can even add a link to your Web App on your promo page, making it even easier for attendees to use the device that they choose. 👇

Want to learn more? Check out our About the Web App and Manage Your Web App articles, or reach out to us for a demo!

Questions? Chat Us or Email support@socio.events