Platform 4.35
Onsite App 1.1.9

Can you believe it's almost December? Wait! It IS December?!! Time is flying, and so are improvements to the Webex Events Platform. To help you get into the holiday spirit, we have some early presents that we think you’ll really enjoy. Grab some hot cocoa, snuggle in, and unwrap these with us. 🎄 ☕

Webex Events Closed Captions & Translations for Simulive

In July, we introduced Webex Events Closed Captions & Translations for Webex Events Streaming and the Webex Events RTMP Player. Today, we're pleased to announce that Webex Events Simulive now provides the same great captioning and translation experience. 

If you've used Webex Events Closed Captions & Translations for Webex Events Streaming or RTMP, then enabling it for Simulive will sound very familiar. Simply select Webex Events Simulive in your Agenda session or Live Stream feature, select your video, activate captions, and select Webex Events Closed Captions & Translations as the closed caption provider — for free!

Read our Webex Events Closed Captions & Translations article for more details.

Onsite Badge Reprint Limit

Attendees sometimes losing their badges is a fact of the hustle and bustle of an event. While Onsite lets you reprint badges an unlimited number of times, you may not always want to let attendees reprint their badges as often as they like.

We now let you choose a Badge Reprint Limit in the Platform on the Onsite App > Other Settings page and under Printer Settings in the Onsite App. By default, reprint are unlimited, so use the slider to set limit. 

Read our Onsite App Configuration guide to learn more about customizing the Onsite App.

Order message customization improvements

In the Webex Events Platform, your Registration's Settings > Checkout page is where you go to customize and preview the confirmation, refund, and cancellation messaging attendees and purchasers see after buying a ticket. We've overhauled this page and added loads of awesome improvements. There are so many great changes that we had to wrap them all individually. 🎁 Keep reading to learn all about each one.

Unique Confirmation Page and Confirmation Email messages

Previously, you could add a custom confirmation message to the Registration checkout page and choose to include the same message in the confirmation email. Now you can make unique messages for the confirmation page and the confirmation email!

Now you can keep the checkout confirmation sweet and simple and provide much richer information in the confirmation email.

Variables and CTA buttons

Before this release, you could only add call-to-action (CTA) buttons for the App Store, Play Store, or a custom destination to the custom confirmation message. Now you can add CTA buttons and use variables in all message types, including the confirmation page and confirmation, cancellation, and refund emails.

Live message previews

When you edit any message type, you'll now see a live preview so you can view the results of changes you make as you make them!

Pause order emails

Have you ever wanted to keep confirmation, cancellation, or refund email notifications from sending automatically? Now you can! Simply click the Settings (⚙️) icon next to an email type and click Pause. 

The Status column will show 'Paused', and attendees won't automatically receive emails of that type until you un-pause them. 

⭐️ Keep in mind, you can manually send confirmation emails. Cancellation and refund emails can't be sent manually.

Hide order summary for free orders

Before we move on to a special sneak peek, we have one last little gift. You can now hide the order summary section from the confirmation email when all tickets in an order are free. When editing the confirmation email, click the Hide order summary for free tickets toggle.

See? I told you we made a lot of improvements. 😊 For a complete overview of these customization options, read our article about Registration Settings.

Sneak Peek! 👀 Platform Experience Redesign (Early 2023 release)

We don't usually condone peeking at presents before it's time to open them. In this case, we simply had to make an exception. 🤫

A lot of our happy customers have publicly ranked us as one of the easiest to use event management solutions in the industry. Even with all of this praise, we won't stop improving the Webex Events Platform planner experience. Today, it takes about 23 clicks to create an event, and linking the Onsite, Registration, and Event App products can be a little confusing.

With this change, coming in early 2023, you'll always create an event first — in only 11 clicks. You'll then add and manage the products you need for your event using the brand new overview page. Since you activate the Registration, Event App, Onsite, Lead Retrieval, and Live Display products from within the event, we'll never ask you to link one product to another again. 🎉

We're also updating our navigation menu into a single, unified sidebar with expandable sub-menus. 🙌

We're excited to put these changes in your hands next month, and we have even more big plans for Platform improvements in the coming year. We'll send out an update on a specific release date next month.

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself. Not a customer yet? We'd love to give you a demo!

Platform 4.34
Event App 27.0.0

New Onsite Metrics page 

We know you love data. And what’s not to love about pretty charts and graphs that provide digestible and actionable insights? That’s why we’ve added a charcuterie board of Metrics to the Webex Events Onsite menu, dedicated solely to these data-filled doughnuts, pies, and other delicacies sure to satisfy your metrics cravings. Clearly, I'm hungry, but don’t worry — I’ll eat some leftover Halloween candy after finishing this post. 🍬

With Onsite Metrics, track check-in activity during and after your event to inform and improve check-in processes and the attendee check-in experience! Ever wonder when check-in is busiest? Want to know how many badges your check-in staff reprinted? How about badge printer usage? Now you can find these answers and more at a glance on the Onsite Metrics page. Drill down even further with charts sorted by Attendee Type or Badge Name, and filtered by time intervals and date ranges to keep you in the know about attendee check-in patterns. 📈 

Hungry for more? We have a very appetizing article about Onsite Metrics just for you!

Access and discount code import

End the monotony of manually entering and updating promo codes with our new Promo Code import template! If you have a buffet of discount and access codes that you need to add to Registration, you’ll really appreciate this new addition to the Event Registration Promo Code page. Simply download the template, add your promo codes to it, import the updated template, and you’re done. 

Need to edit a bunch of promo codes? No sweat! Export your promo codes, make updates, and import them again. 

What will you do with all the time you just saved, you ask? Maybe you should have a piece of Halloween candy.

For more information about how to use the Promo Code import template, read our Create Registration Promo Codes article.

Registration page event timezone display

This is a subtle yet clarifying update to the registration page. Now attendees can see your event’s timezone when they order tickets on your registration page. This will help alleviate potential confusion for those who live in a different timezone and ensure they don’t miss out on any part of your event. 🙌 

Third-party accessibility opt-in

We’re continually improving the built-in accessibility of our products. In Webex Events Registration and the Web App, we also offer an optional overlay with selectable accessibility profiles and adjustments, powered by a third-party AI solution. However, organizers previously couldn’t opt into or out of using this third party.

Now, we’ve also added a toggle to let you choose if you want to offer this to your attendees in our Registration and Web App products.

Facebook Sign Up and Log In Option sunset

To streamline our Branded App publishing and updating processes, we're sunsetting the Facebook Sign Up and Log In Option and profile image source as part of this release.

We’ve made sure that this change will be smooth for those who used Facebook to create their account on a Branded App. We've sent an email to the few Branded App customers that have the Facebook option enabled with simple instructions for attendees.

Image hosting change

We've changed our image hosting provider for the Webex Platform and all products for more security. We're already in touch with customers with Branded Apps to make sure they update their apps to the latest version. No action is needed for any other customers.

Platform 4.33
Onsite App 1.1.7
Event App 26.1.0

Registration Order Notifications

Howdy partner! There's a new menu in Registration town — goes by the name of Team Notifications. I hear tell it lets you send order updates to team members at scheduled intervals. If you want to try out what it has to offer, mosey on over to the Settings saloon and tell 'em Daniel sent you. 🐎

Ok, so I've been watching some Westerns. Anyway, here's how Team Notifications work:

Under Settings on the new Team Notifications page, click the 'Send Order Notifications' toggle to activate them. Select which ticket types team members should be notified about, choose which team members get notification emails, and how often. If you select 'Every day', choose which time emails will be sent.

Each email contains the total of all orders, a summary of all orders since the last email, and details on up to 25 of those orders. Details include purchaser name and email, ticket name, purchase price, purchase type, promo code(s), purchase date and time, and order number.  

Now you can easily stay in the know with notifications every 30 minutes, hour, or day! Learn more in our Registration Settings article.

Show Attendee Type during Onsite check-in

This update is simple and sweet. 🍭 We've heard from a lot of people who want attendees and staff to see Attendee Type during check-in. Now you can!

When configuring your Onsite App's check-in page, you can now choose to show Attendee Type! Staff and attendees can't edit the Attendee Type selection during check-in.

Our Onsite App Configuration article has everything you need to know about adding elements to the Onsite App's check-in page.

ZD621 printer support

Webex Events Onsite now supports the Zebra ZD621 touchscreen printer's ZD6A142-D41F00EZ sub-model. This is the only ZD621 model we currently support. When you rent an Onsite kit from Webex Events, you may now receive either the ZD620 or the ZD621. Don't worry! We'll make sure you only get one or the other, not both.

Lead Retrieval Exhibitor Purchase Receipts

Another simple sweet! 🍬 When exhibitors buy Lead Retrieval through the Lead Retrieval Purchase Form, the purchaser now gets an email with a downloadable receipt!

Learn more in our Lead Retrieval Exhibitor Purchase Forms article.

Webex Organization Team & Credit Management

If you're a Webex Suite customer who purchased Webex Events services through Control Hub, managing your Webex Events teams and credits is better than ever! Learn more about it in our new Webex Events Team and Credit Management for Webex Suite Users article.

For everyone else, we've improved the team credit experience so you can more easily see how many credits are assigned, used, and available. Learn more in our article about inviting and managing team members.

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself. Not a customer yet? We'd love to give you a demo!

Platform 4.32
Mobile App/Branded App 26.0.0
Onsite App 1.1.6
Lead Retrieval App 1.7

Minimum supported iOS version: 14
Minimum supported Android version: 9

Webex Events rebrand update

In this phase of our rebranding journey, we’ve swapped "Socio" with "Webex Events" in a lot of places on the Webex Events Platform and our Knowledge Base, and we've renamed our apps. One of the most exciting parts of this rebranding chapter is our new launch icon. It’s new. It’s chic. It’s gradient. It’s orange! 🎊 

We aren’t changing any URLs in this phase — simply the launch icon, app names, and wording in our products. Check out the old and new app names in the table below.

Registration language settings

Registration now supports multiple languages! That’s right, Registration lets you control the Registration page’s default language for hardcoded text (that’s the text you can’t customize on your own). Check out the Language Settings section under General in Registration Settings and choose from over 30 languages. It's up to you to fill in your event name, description, ticket names, and other customizable text in your chosen language.

Anticipating a multi-lingual audience? Turn on Machine Translations so that folks ordering tickets to your event can translate the entire Registration page into their preferred language. They simply select a language and, like magic, the Registration page displays everything in that language instantly – including customizable text. They’ll receive confirmation emails, tickets, and other registration communications in the language they chose, too. Not only is this super cool, it also expands your reach to a wider audience and paves the way for a multi-lingual experience!

Check out our Registration Settings article to learn more.

Lithuanian language translation

Speaking of languages, we also added Lithuanian to our growing list of 30+ supported language translations. Find Lithuanian as a translation option in Registration, the Event App attendee language settings, and Webex Events Closed Captions & Translations!

File uploader and antivirus scanning

Our new file uploader has plenty of goodies you'll love. Its user-friendly interface lets you easily and quickly crop, rotate, and preview multiple images. What’s more, the new file uploader is so smart that it scans files and tells you if it detects malware. Pretty neat, right?

Free, Order Now, and Place Order label customization

This small yet mighty update lets you change the default "Free", "Order Now", and "Place Order" button text on the Registration page and ticket widget. This is especially useful for company-sponsored or internal events, where you may want to change the button text to better fit your event and the kind of tickets you're offering. Head over to your Registration event and customize these labels to your heart's content.

To learn more about customizing the "Free" and "Place Order" buttons, check out our Registration Settings article. For information on the "Order Now" button, our article on Widgets has what you need.

That's all for today, folks! Hop over to the Webex Events Platform and take a look at these new changes for yourself. Not a customer yet? We'd love to give you a demo!

Platform 4.31
Event App 25.1.0
Onsite App 1.1.5

Introducing Webex Events Closed Captions & Translations 🎉

This one's so exciting, I don't know where to begin! No extra cost! Simple! Automatic! Mobile and web! Only the beginning! Ok... calm down. Deep breaths. You can do this. 

We're proud to introduce Webex Events Closed Captions & Translations for Socio Streaming and the Socio RTMP player! Included with your Socio Streaming credit, this feature lets you provide closed captions and translations from English into 30+ languages, visible to live stream viewers in the Web App and Mobile App.

Enable Webex Events Closed Captions & Translations in just three clicks, and you're ready. No captioner coordination. No widget codes. No sweat if you change a session start time.

Here's how it works:

We use the power of machine learning to automatically generate captions in 34 languages. When you start your live stream, we apply a delay of 30 seconds to the video feed so the machine translation can "preview" the stream and show captions in sync with what's being said.

This is just the start, and we're looking forward to improving this feature soon. 🧡 There's more to learn, and our knowledge base article has the goods!

Bulk Resend Order Confirmation

This change is small, but mighty. 💪 You can now multi-select up to 100 Registration orders and resend confirmation emails!

If you select orders with statuses other than 'COMPLETE', confirmation emails will only be sent to completed orders.

'Nuff said! Read all about managing orders in our knowledge base.

Onsite badge design improvements

If you thought we were done after last month's badge design improvements... Well, I won't hold it against you, because why would you have formed a theory about that anyway? *ahem* 

Anyway, this months batch of improvements is sure to please our productivity-minded users. We've introduced keyboard shortcuts, pinch/scroll to zoom on touch devices, and multi-selection! Here's a breakdown of the new keyboard commands.

When you multi-select elements, you can move and resize them all at the same time. With User Info or Text type elements, you can multi-select and update the font, color, size, and other styling options for all selected elements. 

BONUS! You can now also add the Summary field to badges. If Onsite is linked to an Event App, attendee summaries will print on the badge! 

Learn all about designing badges in our Onsite Badge Creation article.

Upcoming Webex Events app name changes

On August 24th, the Socio Event App, the Socio Check-in, Badge Printing app, and the Lead Retrieval by Socio app will adopt the Webex Events name in the Apple App Store and Google Play Store. We’re keeping "Socio" in the listings for all three of our apps so attendees can find the right app even if they search for "Socio". 

Additionally, the Event App display name on your device will change from "Socio" to "Webex Events" with our brand new launch icon.

⭐️ Keep in mind, the new Event App icon shown above is blurred because we're not ready to reveal our new icon just yet! 🤭

We’re letting you know so that you can provide updated app access instructions to your attendees for upcoming events. No matter what kind of event you're hosting, or when, our App Access Instructions for Attendees guide has everything you need. Branded Event Apps won't be affected by these changes. 

Look for more changes from "Socio" to "Webex Events" in our products over the coming months. 👀

It's a privilege to keep improving attendee and organizer experiences month after month, but that's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. Not a customer yet? We'd love to give you a demo!

Platform 4.29
Mobile App/Branded App 25.0.0
Onsite App 1.1.4

Banner improvements

Everyone's favorite Event Layout just got even better! When you upload a new Banner image, you'll see two new fields: Visible To, and Activate Banner.

Visible To lets you select one or more Groups so that only attendees in the selected Group(s) can see the banner. This is an amazing way to keep event content relevant to each attendee type, and it offers new avenues for event sponsorship tiers.

Activate Banner is a simple Yes/No toggle. If you want to upload all your Banners and aren't ready to show everything right away, no problem! Simply set the toggle to 'NO', and the banner will remain hidden until you activate it.

BONUS: If no Banners are visible, the event mimics the Features Only layout, so attendees don't see a boring placeholder image.

Web App Propose Meeting and Mobile App Video button

Networking is one of the most important aspects of the attendee experience, whether the event is in-person, virtual, or hybrid. To make networking even easier, we called a meeting between the Web App and the Mobile App and told them it's time to share. 🤝

Attendees can now propose meetings in the Web App — something only Mobile App users could previously do. The Meet button now appears on a connection’s detail page, in the live stream side panel, and as an option in the connection chat. 

Onsite Badge design improvements

Our Onsite badge design process was already great. Any child can tell you there's always more room for icing on a cake, and we've added three sweet updates. 🎂

First, we've added smart guides to the badge designer, so aligning elements is a snap. Get it? GET IT?!

Anyway, when you drag and drop an element in the Badge Preview, red lines appear when the element is aligned with the edge or center of other elements. This guarantees a crisp, consistent design, every time.

We've also added the badge name to the page breadcrumbs so you don't forget which badge you're editing. 🧠 

Last, but not least, we've made it so that changing a badge's size no longer removes design elements. Always double-check that everything is where it's supposed to be after changing the size!

To learn more about designing badges in Socio Onsite, check this out.

Custom Invite Only Denial Message

Attendees sometimes forget which email they used to register for your event, or they simply aren't registered yet. When your event's Privacy Setting is set to Invite Only, and someone not in the users list tries to join, they see a message letting them know the email they entered isn't recognized.

We've now added the ability to customize the Denial Message!

A custom message is a great opportunity to help orient your attendees and direct them to helpful resources. 

To learn all about Privacy Settings, check this out.

That's all for today, folks! If you made it this far, you deserve a cookie. 🍪 Hop over to the Socio Platform and take a look at these new changes for yourself. Not a customer yet? We'd love to give you a demo!

Mobile App/Branded App version 24.0.0
Platform version 4.26
Onsite App 1.1.3 

Planner Platform Email Verification

Don't delay — verify your Webex Events (formerly Socio) Platform account email address today! ⏳

Cisco values a secure user experience, and so does Webex Events (formerly Socio). As part of scaling to meet Cisco's security standards, we've launched email verification for all Planner Platform users to enhance security. May 12, everyone who isn't verified yet will be automatically logged out of the Platform and must log back in and verify their email to continue using the Platform. 

⭐️ Keep in mind, this only applies to planner accounts. Attendees don't have to verify their email addresses to access Events or Communities.

To prevent access interruptions, verify your Platform email before May 12.

SOC 2 Type II, SOC3, and ISO 27001 Compliance 🔐

When it comes to security, our goal is to earn your trust, and we believe the best way to show commitment to our customers' trust is through transparency. That's why we're excited to announce that Webex Events (formerly Socio) has received SOC 2 Type II and SOC3 reports, and we're officially ISO 27001 certified! 

The ISO 27001 certification is the foundation for most industry standards, and the SOC 2 Type II report is one of the best ways to provide that transparency and reveal a security story that we are proud to tell. 

Onsite Exports

You know what they say — data makes the world go round. 🌍 Quench your thirst for stats with Onsite's new Check In and Attendee Type export reports. 

▪ The Attendee/Check In Report reveals check-in trends and shows attendee check-in times, dates, print counts, badge-related custom questions, and more.

▪ The Attendee Type Report shows how many attendees there are per type and how many have checked in by number and percentage, grouped by Attendee Type.

Learn more about Onsite reports here.

Sign Up and Log In Customization + Webex Login

Both the Branded App and Web App now have a Webex Log In and Sign Up option for app users.

But wait, there's more! The Sign Up and Log In Options page on the Branded App also received a makeover. 💅 You can now further tailor the experience of signing up and logging in for Branded App users. Choose email address, social accounts, Single Sign-On (SSO), or a combination of these. Want to include some social options and not others? How about SSO and email? The world is your oyster. Plus, you can rearrange the order in which some options appear.

To learn more about the possibilities with Branded App sign-up and login customization, check out Customizing Sign Up and Log In Options.