Product Update: Simulive Captions, Badge Reprint Limit, Order Messaging Improvements + SNEAK PEEK!
Onsite App 1.1.9
Can you believe it's almost December? Wait! It IS December?!! Time is flying, and so are improvements to the Webex Events Platform. To help you get into the holiday spirit, we have some early presents that we think you’ll really enjoy. Grab some hot cocoa, snuggle in, and unwrap these with us. 🎄 ☕
Webex Events Closed Captions & Translations for Simulive
In July, we introduced Webex Events Closed Captions & Translations for Webex Events Streaming and the Webex Events RTMP Player. Today, we're pleased to announce that Webex Events Simulive now provides the same great captioning and translation experience.
If you've used Webex Events Closed Captions & Translations for Webex Events Streaming or RTMP, then enabling it for Simulive will sound very familiar. Simply select Webex Events Simulive in your Agenda session or Live Stream feature, select your video, activate captions, and select Webex Events Closed Captions & Translations as the closed caption provider — for free!
Read our Webex Events Closed Captions & Translations article for more details.
Onsite Badge Reprint Limit
Attendees sometimes losing their badges is a fact of the hustle and bustle of an event. While Onsite lets you reprint badges an unlimited number of times, you may not always want to let attendees reprint their badges as often as they like.
We now let you choose a Badge Reprint Limit in the Platform on the Onsite App > Other Settings page and under Printer Settings in the Onsite App. By default, reprint are unlimited, so use the slider to set limit.
Read our Onsite App Configuration guide to learn more about customizing the Onsite App.
Order message customization improvements
In the Webex Events Platform, your Registration's Settings > Checkout page is where you go to customize and preview the confirmation, refund, and cancellation messaging attendees and purchasers see after buying a ticket. We've overhauled this page and added loads of awesome improvements. There are so many great changes that we had to wrap them all individually. 🎁 Keep reading to learn all about each one.
Unique Confirmation Page and Confirmation Email messages
Previously, you could add a custom confirmation message to the Registration checkout page and choose to include the same message in the confirmation email. Now you can make unique messages for the confirmation page and the confirmation email!
Now you can keep the checkout confirmation sweet and simple and provide much richer information in the confirmation email.
Variables and CTA buttons
Before this release, you could only add call-to-action (CTA) buttons for the App Store, Play Store, or a custom destination to the custom confirmation message. Now you can add CTA buttons and use variables in all message types, including the confirmation page and confirmation, cancellation, and refund emails.
Live message previews
When you edit any message type, you'll now see a live preview so you can view the results of changes you make as you make them!
Pause order emails
Have you ever wanted to keep confirmation, cancellation, or refund email notifications from sending automatically? Now you can! Simply click the Settings (⚙️) icon next to an email type and click Pause.
The Status column will show 'Paused', and attendees won't automatically receive emails of that type until you un-pause them.
⭐️ Keep in mind, you can manually send confirmation emails. Cancellation and refund emails can't be sent manually.
Hide order summary for free orders
Before we move on to a special sneak peek, we have one last little gift. You can now hide the order summary section from the confirmation email when all tickets in an order are free. When editing the confirmation email, click the Hide order summary for free tickets toggle.
See? I told you we made a lot of improvements. 😊 For a complete overview of these customization options, read our article about Registration Settings.
Sneak Peek! 👀 Platform Experience Redesign (Early 2023 release)
We don't usually condone peeking at presents before it's time to open them. In this case, we simply had to make an exception. 🤫
A lot of our happy customers have publicly ranked us as one of the easiest to use event management solutions in the industry. Even with all of this praise, we won't stop improving the Webex Events Platform planner experience. Today, it takes about 23 clicks to create an event, and linking the Onsite, Registration, and Event App products can be a little confusing.
With this change, coming in early 2023, you'll always create an event first — in only 11 clicks. You'll then add and manage the products you need for your event using the brand new overview page. Since you activate the Registration, Event App, Onsite, Lead Retrieval, and Live Display products from within the event, we'll never ask you to link one product to another again. 🎉
We're also updating our navigation menu into a single, unified sidebar with expandable sub-menus. 🙌
We're excited to put these changes in your hands next month, and we have even more big plans for Platform improvements in the coming year. We'll send out an update on a specific release date next month.