Platform 4.33
Onsite App 1.1.7
Event App 26.1.0

Registration Order Notifications

Howdy partner! There's a new menu in Registration town — goes by the name of Team Notifications. I hear tell it lets you send order updates to team members at scheduled intervals. If you want to try out what it has to offer, mosey on over to the Settings saloon and tell 'em Daniel sent you. 🐎

Under Settings on the new Team Notifications page, click the 'Send Order Notifications' toggle to activate them. Select which ticket types team members should be notified about, choose which team members get notification emails, and how often. If you select 'Every day', choose which time emails will be sent.

Each email contains the total of all orders, a summary of all orders since the last email, and details on up to 25 of those orders. Details include purchaser name and email, ticket name, purchase price, purchase type, promo code(s), purchase date and time, and order number.  

Now you can easily stay in the know with notifications every 30 minutes, hour, or day! Learn more in our Registration Settings article.

Show Attendee Type during Onsite check-in

This update is simple and sweet. 🍭 We've heard from a lot of people who want attendees and staff to see Attendee Type during check-in. Now you can!

When configuring your Onsite App's check-in page, you can now choose to show Attendee Type! Staff and attendees can't edit the Attendee Type selection during check-in.

Our Onsite App Configuration article has everything you need to know about adding elements to the Onsite App's check-in page.

ZD621 printer support

Webex Events Onsite now supports the Zebra ZD621 touchscreen printer's ZD6A142-D41F00EZ sub-model. This is the only ZD621 model we currently support. When you rent an Onsite kit from Webex Events, you may now receive either the ZD620 or the ZD621. Don't worry! We'll make sure you only get one or the other, not both.

Lead Retrieval Exhibitor Purchase Receipts

Another simple sweet! 🍬 When exhibitors buy Lead Retrieval through the Lead Retrieval Purchase Form, the purchaser now gets an email with a downloadable receipt!

Learn more in our Lead Retrieval Exhibitor Purchase Forms article.

Webex Organization Team & Credit Management

If you're a Webex Suite customer who purchased Webex Events services through Control Hub, managing your Webex Events teams and credits is better than ever! Learn more about it in our new Webex Events Team and Credit Management for Webex Suite Users article.

For everyone else, we've improved the team credit experience so you can more easily see how many credits are assigned, used, and available. Learn more in our article about inviting and managing team members.

Head over to the Webex Events Platform and explore these new changes for yourself. 

Platform 4.32
Mobile App/Branded App 26.0.0
Onsite App 1.1.6
Lead Retrieval App 1.7

Minimum supported iOS version: 14
Minimum supported Android version: 9

Webex Events rebrand update

In this phase of our rebranding journey, we’ve swapped "Socio" with "Webex Events" in a lot of places on the Webex Events Platform and our Knowledge Base, and we've renamed our apps. One of the most exciting parts of this rebranding chapter is our new launch icon. It’s new. It’s chic. It’s gradient. It’s orange! 🎊 

We aren’t changing any URLs in this phase — simply the launch icon, app names, and wording in our products. Check out the old and new app names in the table below.

Registration language settings

Registration now supports multiple languages! That’s right, Registration lets you control the Registration page’s default language for hardcoded text (that’s the text you can’t customize on your own). Check out the Language Settings section under General in Registration Settings and choose from over 30 languages. It's up to you to fill in your event name, description, ticket names, and other customizable text in your chosen language.

Anticipating a multi-lingual audience? Turn on Machine Translations so that folks ordering tickets to your event can translate the entire Registration page into their preferred language. They simply select a language and, like magic, the Registration page displays everything in that language instantly – including customizable text. They’ll receive confirmation emails, tickets, and other registration communications in the language they chose, too. Not only is this super cool, it also expands your reach to a wider audience and paves the way for a multi-lingual experience!

Check out our Registration Settings article to learn more.

Lithuanian language translation

Speaking of languages, we also added Lithuanian to our growing list of 30+ supported language translations. Find Lithuanian as a translation option in Registration, the Event App attendee language settings, and Webex Events Closed Captions & Translations!

File uploader and antivirus scanning

Our new file uploader has plenty of goodies you'll love. Its user-friendly interface lets you easily and quickly crop, rotate, and preview multiple images. What’s more, the new file uploader is so smart that it scans files and tells you if it detects malware. Pretty neat, right?

Free, Order Now, and Place Order label customization

This small yet mighty update lets you change the default "Free", "Order Now", and "Place Order" button text on the Registration page and ticket widget. This is especially useful for company-sponsored or internal events, where you may want to change the button text to better fit your event and the kind of tickets you're offering. Head over to your Registration event and customize these labels to your heart's content.

To learn more about customizing the "Free" and "Place Order" buttons, check out our Registration Settings article. For information on the "Order Now" button, our article on Widgets has what you need.

Hop over to the Webex Events Platform and take a look at these new changes for yourself. 

Mobile App/Branded App Version: 23.0.0

Agenda/Calendar View Update

Your community calendar and event agenda just got a whole lot better! Two awesome new features are now available for both the Web App and Mobile App. 🎉

First, we've introduced Month and Year views. It's now very simple for community members or multi-week event attendees to browse the Agenda/Calendar and find upcoming or past sessions quickly. 

Selecting a month in the Year view takes you to the Month view. Selecting a day in the Month view takes you to the Day view, which is the same view you and your members and attendees are used to. 

When you edit the settings for the Agenda/Calendar feature, you can choose a Default View to suit your needs. 

The default Day view also got some love! Your attendees will now see the Happening Now carousel when there are sessions in progress. Users can scroll the carousel to the side to reveal additional sessions if there are lots happening at once.

⭐ Keep in mind, to take advantage of these new features in your Branded Mobile App, you'll need to update your app using this process.

For a complete look at using either the Agenda feature in Event Apps or the Calendar feature in Communities, check this out.

Custom Refund Policy

Sometimes life happens, and people can't make it to your event. Socio Registration gives you the power to issue refunds, and you could previously select from a list of 3 preset refund policies to present in the registration form. We've now added a 4th option that puts the stated policy in your hands! 

When editing your Refund Policy, select the Custom Refund Policy option from the drop-down, enter your own refund policy, and click Save Changes. It's that easy. 😀

For a complete look at how to set your Refund Policy, check this out.

Promo Code entry update

Don't discount the value of this update! 🥁🥁 🐍 Registrants no longer have to click the Enter Code link to reveal the Enter Code field. The field is now always visible at the top of the Tickets list in the registration form and in Ticket widgets.

To learn more about using Promo Codes in your registation, check this out.

Lead Retrieval Export

If you've ever wanted to see specific data on each lead captured by your Lead Retrieval exhibitors, you're in luck! 🍀

We've added the new Export Scan Data button to the Metrics page of your Lead Retrieval event. Click it, and you'll get an xlsx file with the following data goodies:

• Attendee Id 
• First Name 
• Last Name 
• Attendee Email 
• Title 
• Company 
• Scanned by Exhibitor Name 
• Exhibitor User Id 
• Scanned by User First Name 
• Scanned by User Last Name 
• Scanned by Title 
• Lead Quality 
• Lead Status 
• Scan Date 
• Scan Time 

This is great for when you want to summarize how Lead Retrieval performed for your stakeholders, and to prove value to future exhibitors who may want to use LR at your next event.

To learn all about setting up and using Lead Retrieval, check this out.

Croatian Language Support

Zdravo! We're pleased to announce that we now support Croatian in the Web App and Mobile Apps. For our full list of supported languages, check this out.

That's all for today, folks! Hop over to the Socio Platform and take a look at these new changes for yourself. 

Video Center

If you've ever wished it was easier to embed a video in your Socio event or been frustrated by juggling multiple software platforms to produce, host, and share pre-recorded video, you're going to like Socio's Video Center! 😃

With the new Video Center, you can import an unlimited number of video files up to 8GB with no length restrictions! These video files can be used in the Agenda, Live Stream, and Sponsors features as Simulive and Video on Demand content. 

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Simulive is a mashup of the words "simulated" and "live". Simply put, it means pre-recorded video presented at a specific time as if it were live content. Attendees must start watching at the right time to see the whole video.

Video on Demand is pre-recorded video that's available at any time, and viewers can access it at their leisure.  

Simulive and Socio

When you make a new Agenda session or Live Stream feature, you can now select Socio Simulive as a live stream provider if you have a Socio Streaming credit. You can then select a video file you uploaded to the Video Center and set a Stream Time. Just like with Socio Streaming, the Join Live Stream button appears in the Agenda 15 minutes before the Stream Time. When the time comes, the video will start playing as if it were live! 

Video on Demand and Socio

When a live stream ends, you may want to make the recording available for attendees to watch if they missed the session or simply want a refresher. You can now select Socio Video on Demand as a recording provider in Agenda sessions or as a Live Stream provider in the Live Stream feature.

Video on Demand is now an option for Sponsor content, too! When the Sponsors feature is set to Grid View, you can choose a Content Provider and then paste in a link to sponsor content. Or, you can select Socio Video on Demand to show a video you've uploaded to the Video Center.

We're really excited about how Video Center will simplify the recorded content experience for you! Check this out for a complete look at these new changes.

Lead Retrieval Purchase Forms

Socio's powerful, intuitive Lead Retrieval app has been a tremendous hit with exhibitors and organizers alike for quite a while. Inviting exhibitors to Lead Retrieval has always involved pre-purchasing a number of licenses that can then be used to create exhibitor profiles and invite admins to the Lead Retrieval app. Without knowing exactly how many exhibitors would be interested in purchasing Lead Retrieval, you might end up buying more licenses than you need. 

That's all changed now with the introduction of Lead Retrieval Purchase Forms! Now you can set the price for licenses, connect your Stripe account, and then send a link to the form out to exhibitors so they can purchase the licenses themselves. Simply sit back and watch the exhibitors come in. You get a small cut from each Lead Retrieval license purchased. 💸

It's not all or nothing with Purchase Forms — you can still add and invite exhibitors like before and use the form, too.

Want to learn more? Read all about Lead Retrieval Purchase Forms here!

Registration Promo Email Export

When you use Socio Registration's Promo Emails, we show Delivered, Sent, Opened, and Link Click counts on the Emails page. Until now, there was never a way to export this data.

With this change, you can click the Settings (⚙️) icon next to an email and then click Export to download a spreadsheet with the above information and some new goodies! 😍

The export file contains three sheets: Email Metrics, Recipient Metrics, and Appendix. The Appendix contains information to help you understand the information in the other two sheets. 

The Email Metrics sheet shows counts for:

• Delivered
• Sent
• Opened
• Link Clicks
• Unsubscribed
• Blocked

The Recipient Metrics sheet shows recipient-specific counts for:

• Delivery Status
• Opened
• Link Clicks
• Failure Message

For complete details about Promo Emails and email export files, check this out.

New Supported Providers: Webex and Vidcast 

When you select a Live Stream Provider in an Agenda session or Live Stream feature, Webex and Vidcast now appear as selectable options. Selecting either lets you paste in a meeting link or video URL which will open externally when attendees click the Join Live Stream button.  

You can now also select Vidcast as a Recording Provider for your Agenda Session or Live Stream recordings, or as a Content Provider for your Sponsors and Exhibitors. We're looking forward to integrating even more closely with Webex and Vidcast in the future! 🎉

For a complete look at the Agenda, Live Stream, or Sponsors and Exhibitors features, check out the links below:

• Agenda feature guide
• Live Stream feature guide
• Sponsors and Exhibitors feature guide

That was a lot of reading! Have a cookie. 🍪 

Now, hop over to the Socio Platform and take a look at these new changes for yourself.