Attendee no-shows in virtual events are a hot topic right now. With so many virtual events out there and a low barrier to registering, encouraging attendance is more important than ever. With this in mind, we've added an Add to Calendar button to the Agenda in the Web App! 

When a user clicks into a session, they'll see the Add to Calendar button next to the session date. This button opens a pop-up where they can select which calendar they want to add the session to. 

⭐️ Keep in mind, if you update the date or time of an Agenda session after attendees have added it to their calendar apps, their calendars won't be automatically adjusted. Attendees will have to either re-add the session to their calendar, or manually update their calendar app.

Along with this release, we've added additional options for Socio Live Streaming and Socio RTMP Player — Closed Captions & Hide Viewer Count! Check those out for even more ideas to customize your virtual events. 🙌

Hop over to the Socio Platform and take a look for yourself. Not a customer yet? We'd love to give you a demo!

We're pleased to announce the release of two highly requested features for Socio Streaming and the Socio RTMP Player — Closed Captions and Hide Viewer Count!

Closed Captions

Virtual events are taking off, and we don't want anyone left behind. That's why we've rolled out support for Closed Captioning service in Socio Streaming and the Socio RTMP Player. This service works well with SyncWords, a service that provides actual people who listen to your stream and provide captioning in real time.

When Closed Captions are active, attendees see a "Show Captions" button beneath the Live Stream. Once revealed, the Captions can be hidden again, or you can select a language if multiple languages have been configured for your event.

⭐️ Keep in mind, Closed Captions are currently only supported in the Web App, and aren't supported in the Mobile App.

Ready to learn more? Check this out.

Hide Viewer Count

At Socio, we want you to be in complete control of how your attendees experience your events, right down to the little details. We've gotten lots of feedback about hiding viewer counts from Live Streaming, and we're happy to report we've added a way to do just that!

Inside a session or Live Stream feature, you'll see the new Show viewer count checkbox. Un-checking the box removes the counter shown next to the "Live" label in the top left corner of your Live Stream.

Here's how you would access the checkbox for the Agenda:

Take a look at the Live Stream feature guide to see where to find the check box there.

As always, we're pleased as punch to keep rolling out new features, so keep the suggestions coming!

Hop over to the Socio Platform and take a look for yourself. Not a customer yet? We'd love to give you a demo!

You asked, and we answered! The new Data Dashboard now has the ability to export. 🚀 We've made it a breeze to manipulate and separate data, and dive deeper into what matters to you.

When you visit a Dashboard, you’ll see a brand new Export Report button, as shown below. Click that shiny new button to export Metrics, Chats, Calls to Action, or Event Game analytics.

⭐️ Keep in mind, the export may take a few minutes to process and reach your inbox. We appreciate your patience. 🙏

The spreadsheet data is separated into sheets (i.e. tabs), making it easy to find specific features and drill down. You can also quickly attach it to an email and share it with your stakeholders. For example, you could filter on a Platinum sponsor to see their specific data, delete the other sponsors, and send the Platinum sponsor the data you want them to see.

Once you’ve downloaded the file, you can open it in Excel and start gettin’ down and nerdy with all that data goodness! For more information on the Data Dashboard, check this out.

Hop over to the Socio Platform and take a look for yourself. Not a customer yet? We'd love to give you a demo!

Namaste, Socio fam! We're showing some love for our attendees around the world with this release. 🌏 

In addition to our previously supported languages, our Mobile Apps and Web Apps now support eight new languages: Chinese Traditional, Czech, Hindi, Hungarian, Polish, Serbian Latin, Thai, and Vietnamese.

In the Socio Platform, simply add your content in the preferred language(s) of your attendees. Once you've uploaded your content, the rest of the text that you can't control from the Socio Platform (AKA hard-coded text) will be translated to the preferred language designated by each user's device. No action required!

Attendees can also switch the event app's language manually via the settings if they prefer. Check out the article below to learn how:

We're excited to make our apps and your content even more accessible for all attendees. Have another language you'd like us to support, or notice a way to improve our existing languages? Don't hesitate to reach out and let us know!

Questions? Chat Us or Email support@socio.events

Part of the excitement of in-person events is the exhibition hall experience—walking up to different booths, getting to see new product demos or marketing materials, and chatting with other people about what you're seeing. Now, you can have that same experience virtually with the new Sponsors/Exhibitors feature Grid view! 🎉 

This new grid setting enables you to offer differently-sized virtual spaces, called booths, to your Sponsors/Exhibitors—increasing networking opportunities and lead generation. The grid design is visually exciting, and makes it easy and fun for attendees to explore and get to know your Sponsors & Exhibitors on any device.

Benefits

Customizable Booths

Booth size is customizable, with three choices to choose from: small, medium or large. This allows you to use differently sized booths to showcase different levels of sponsorship if desired, or you can have booths all be the same size. You can also add a cover image to large and medium booths, which gives added visual impact. At a glance, users will be able to see the:

• Booth Name & Logo
• Label (Sponsor or Exhibitor)
• Category (check out this article for more information)
• Two-line description

With a quick click on Visit, the user can see a wealth of additional information for that sponsor or exhibitor, including:

• Request Follow Up/Schedule Meeting buttons
• Rating (if enabled—check out this article for more information)
• PDF File/Video/Website
• Chat
• Full Description
• Sponsored Agenda Sessions

⭐️ Keep in mind, if you include a website, we strongly recommended that you test to ensure that it embeds properly. If the website is not embeddable, you'll see a "Refused to Connect" error when you click on it from the room as a user. This is dependent on the websites settings.

This is also customizable, so you can pick which information you wish to include.

Dynamic Experience

The appearance of the grid will differ depending on what device the user uses to access the app. Web App users will see the differently sized booths on one page for each navigation. And you can choose the layout of the booths!

Mobile App users will see the booths laid out in a feed, with one booth listed at a time as they scroll down. They'll see the same information at a glance, and can click Visit to see the same full details available to Web App users. 

Capture More Insights

Users can take notes or favorite a booth, and there’s even optional chat functionality that allows participants to chat with each other within a booth. It gets better— these metrics are captured in the Data Dashboard and exportable, so you can easily gain insight and capture leads for your sponsors/exhibitors.

It's Simple

The grid view is the new default layout for the Sponsor and Exhibitor features, but you can switch to List view with a single radio button click in settings. 😉 

Ready to create an engaging sponsor or exhibitor grid? Check out our feature guide, Add New Speakers, Sponsors, Exhibitors, and more!
 

Questions? Chat Us or Email support@socio.events

Metrics matter, and with the new Data Dashboard, getting deeper insight into your attendees' actions has never been easier - or so beautiful! 

At the top of the Data Dashboard, you can quickly see a comprehensive overview of what happened in your event, including engagement (clicks, messages, and posts), user contributions (shares, likes, comments, and more), minutes the app was open, and total users.

Underneath those top-level metrics is the Event Analytics chart. This chart shows you the important top-level metrics just like the boxes above in a nice chart format, allowing you to quickly identify trends, such as an increase in users. You can also see how all of the metrics are affected by push notifications sent out through announcements, and you can toggle to a daily, weekly or monthly view. 

Under this are our deeper-dive widgets, designed to show you themed data in an easy-to-read format. And, you can even click on those metrics to drill down further, and see exactly which users performed those actions.

Benefits

Sleek Analytics

Metrics can be difficult to decipher, but not with the Data Dashboard! We provide easy-to-read analytics displayed within beautiful graphs, charts and boxes, giving you a comprehensive overview of what happened in your event. Plus, all of the data in the Data Dashboard can be filtered based on certain timelines and drilled-down for more info.

Real Time Metrics

You were already able to export metrics after an event ended, but now, you can see metrics as the event happens! It's never been so easy to see and react to user actions on-the-fly.

Feature Comparison 

Which features in your event are getting the most clicks? Which are getting little attention? Which sessions are getting the most views? Which speaker or sponsors are getting the most attention? Are more attendees using the Mobile App or the Web App? These types of questions become easy to answer with the Data Dashboard, and having this information allows you to really know what is resonating with your audience. 

But wait - there's even more information available within feature comparison. If you choose a feature, such as Sponsors, you can view a list of all items within that feature, along with the actions a user performed in that item (like how many users favorited a particular Sponsor!). In the following screenshot, we can see that there were three clicks on Magna Publication's Sponsor profile, and two users favorited the sponsor.

⭐️ Keep in mind, you can continue to drill down into these metrics! If you click on a number, you will see a pop-up that shows which attendees performed that action for that metric. This enables you to know exactly who clicked on a particular sponsor, and when they did so. It's a wealth of data at your fingertips. 😊 

Below is a gif showing how to get to the Data Dashboard from within your event app. Notice how you can get even more insights when scrolling over the chart! 🙌 

We're excited to be leading the industry in our metrics, providing you with data like never before. We make it easy for you to prove the value of your event (and your event app!). Interested in learning more? Check out our Data Dashboard article. 

Questions? Chat Us or Email support@socio.events

We've added two new updates to users and groups that provide you deeper insight into user actions within your event. 

Last Seen 

The Last Seen header appears in the left bar of the user page, and tells you the last time this person was in the event, which helps you identify whether a user was recently active, is inactive, or has never logged in at all. 

Activities 

The Activities section shows a majority of the actions a user has taken within the event in an easy to read timeline format. You can filter based on categories and export all the information for an individual attendee. Activities may have a delay of up to five minutes before they appear. There are four main Activities categories, and each captures a powerful amount of data. Paired with the Data Dashboard, this helps you see exactly what a user is doing in your event and when. 

Now, you'll be able to see a user's journey through your event in detail- from signing in the first time and creating their profile all the way to participating in a session and scheduling a meeting with a sponsor. It also will help you see which features are getting more activity or if making a change has caused an uptick in user activity, such as more clicks. All of this really helps you personalize your attendee journey, and get valuable data for yourself and sponsors. And you can export a user's activities with one click. 😎 

1. Account Activity - this category of data captures when a user:

• Created a Profile
• Logged in/out via iOS App, Android, Web App
• Joined the Event/Community
• Changed App Language
• Added/Updated/Removed any sort of profile information (picture, social, etc)
• Refreshed the App

2. Connections - this category of data captures when a user:

• Sent a connection request
• Accepted a connection request
• Connected with Someone
• Viewed a Profile
• Removed Connection
• Favorited a Connection
• Added a Note About "Connection Name"
• Added "Name" as a Contact
• Exported All Connections

3. Messages - this category of data captures when a user:

• Started a Conversation
• Joined a Conversation
• Proposed a Meeting
• Accepted a Meeting
• Rejected a Meeting
• Reported a Conversation
• Added someone to a Conversation

4. Event Activity - this category of data captures when a user:

• Clicked on "Feature Name"
• Clicked on a "Session Name, Sponsor Item Name, Speaker Item Name, Document Item Name, Exhibitor Item Name, Map Item Name, Live Stream Item List Name, Challenge Name, Social Name, Attendee Name, Custom List Item Name, Web List Item Name"
• Favorited a "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name"
• Took notes on a "Session Name, Sponsor Item Name, Speaker Item Name, Ehibitor Item Name, Custom List Item Name"
• Left a rating "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name"
• Clicked on "External Link Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Clicked on "Internal Link Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Clicked on "Attachment Name" in "Session Name, Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Custom List Item Name, Single Item"
• Requested Follow Up on "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Attendee, Custom List Item Name"
• Clicked on "Schedule a Meeting" for "Sponsor Item Name, Speaker Item Name, Exhibitor Item Name, Attendee, Custom List Item Name" 
• Clicked on Watch on Desktop for "Session Name, Live Stream Name, Live Stream List Item Name"
• Participated in "Session Name, Live Stream Name, Live Steam List Item Name" Chat
• Participated in "Session Name, Live Stream Name, Live Steam List Item Name, Poll Feature Name" poll
• Asked a question in "Session Name, Live Stream Name, Live Steam List Item Name, Q&A Feature Name"
• Added "Session Name" to My Agenda
• Removed "Session Name" from My Agenda
• Added a reminder to "Session Name"
• Removed a reminder to "Session Name"
• Clicked the Join Live Stream Button in "Session Name"
• Clicked the Watch Video Replay Button in "Session Name"
• Posted on "Wall Name"
• Removed a Post from "Wall Name"
• Liked a post on "Wall Name"
• Removed a like from the "Wall Name"
• Commented on a post in "Wall Name"
• Removed a comment from "Wall Name"
• Reported a post in "Wall Name
• Had QR Code scanned by "Person who scanned their name"
• Completed "Challenge Name" in "Event Game Name"
• Clicked on "Banner Name"
• Clicked a Notification
• Starting watching "Session or Live Stream Feature Name" stream

This is only the beginning. Think of something we aren't tracking and want to potentially see in the future? Don't hesitate to reach out!

 Questions? Chat Us or Email support@socio.events

This is a small but powerful update! We've had several customers ask us about hiding the game feature's leaderboard from the app users. Most customers want to keep it, but for the customers that don't want it visible, they really don't want it visible. Now, that's no problem. 

To hide the leaderboard, edit the settings of your game and uncheck the Show Leaderboard option. It's that simple.

Want more info? Check out our other articles on the Game feature! 

Questions? Chat Us or Email support@socio.events

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. With this update, all of our web-based product have accessibility tools. This includes the Web App, Registration pages, Platform, and Socio website.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. Check out Socio's full Accessibility Statement here.

If you're interested in how to enable accessibility tools for the Socio Platform and Socio website, check this out. To share steps to enable accessibility tools on the Web App with your attendees, copy the link to this article in our Attendee Help Center. Our mobile app doesn't have accessibility tools, however, our Web App is responsive and can be used on any device with a browser.

Questions? Chat Us or Email support@socio.events

The Web App just got even better! Prior to this release, the major difference between our Web App and our mobile apps was that users were unable to connect with other users and send messages. Now, users can add connections and message each other in the Web App without having to pick up their phones! 

Adding a person as a connection allows you to message with them, send them meeting requests, see their contact information, and more. This is perfect for users who want to use a laptop or tablet, or who simply don't have an Android or iPhone device. We've also improved the navigation on our Web App with the addition of a left navigation bar, making it even easier to view your connections and start a conversation.

Video Walkthrough

For a full walkthrough of our updated virtual platform, check out the video below. 👇

Check out our other articles if you're interested in learning more about the web app, or managing your web app. 

Questions? Chat Us or Email support@socio.events