We're pleased to announce that the amazing new Video Rooms feature is available in the Mobile App! Now, attendees using the Socio App or your very own Branded App can join in the fun from any device!

Mobile attendees can engage in chat, send Connection requests, and view Web App users' shared screens, just like Web App users can. 

⭐️ Keep in mind, Mobile App attendees can't share their screens, and Video Room moderation is still only available on the Web App.

Along with this change, we've increased the limit on the number of people that can be in a Video Room and private video chat. Video Rooms can now have 13 attendees and 3 moderators for a maximum total of 16 people in a Video Room. Private video chat now lets up to 13 people talk to one another, provided they've connected first. 

More people means more reach for speakers and sponsors, more capacity for event support reps to field questions, more people in panel chats, and more possibilities for what you can dream up to use Video Rooms and video chat for.

The more, the merrier! 

Hop over to the Socio Platform and take a look for yourself. 

We don't blame you if you zoned out a bit reading that massive title. The point is, Registration just got better with several small but mighty enhancements! 💪 

• You can now clone Tickets and Checkout Forms! 
• We've removed the 2-answer minimum for the Checkbox Select (formerly Multi-select) and Single Select Checkout Form question types 
• We let you disable the Download Ticket button included in every confirmation email on a per-ticket basis. 
• You can now see hidden Groups in the Integrations to Event App section when creating a new Ticket, provided your Registration is linked to your event.

Clone Tickets and Checkout Forms

Save yourself a little work - or a lot! When you click the Settings (⚙️) icon next to an existing Ticket or Checkout Form, you'll now see the Clone option.

Click Clone, and a modal will open where all of the settings are exactly the same as the Ticket or Checkout Form you're cloning from, with a couple of exceptions. 

When cloning a Ticket, any Discount or Promo applied to the existing Ticket you're cloning won't be associated with the new cloned ticket. 

When cloning a Checkout Form, everything will copy over exactly except for the Tickets assigned to the existing Form you're cloning from. Tickets already assigned to a Form can't be assigned to a different one without removing them from that Form. 

Single Checkboxes

☑ Check this box if you agree Socio is cool. 

The Checkbox Select and Single Select question types in Checkout Forms now allow for only one option instead of a minimum of two. This is great for opt-in type questions where attendees have the option to agree to something or opt for additional access. 

PDF Ticket toggle

By default, we include a Download Ticket button with every confirmation email. If it's a paid ticket, attendees will also see the Download Receipt button. What if your event is virtual and the Ticket is free? There's no need to wave an official piece of paper around to get in, so we've added a way to remove the Download Ticket button.

When you make a new Ticket or edit an existing one, you'll notice the new Include in confirmation email toggle under Advanced Settings. If you're making a free Ticket for a virtual event, you can toggle this to NO to keep your emails neat and lean. 

⭐️ Keep in mind, if multiple people registered at the same time, and one of the Tickets had the toggle switched to YES, the confirmation email will still include the Download Ticket button. PDFs will only be included for the Ticket with the toggle turned on, however.

Select hidden Groups

When you make a new Ticket, the last section in the modal is Integrations to Event App. This area lets you select a Group from your Event to automatically assign attendees to when they complete registration using that Ticket. 

⭐️ Keep in mind, your Event has to be linked to your Registration to select Groups.

We're excited to keep implementing your feedback and leveling up Socio Registration more and more! ⏫ 

Hop over to the Socio Platform and take a look for yourself. 

It may be April 1st, but we ain't foolin' around. In addition to the brand new Video Rooms feature and 1:1 video chat, we're thrilled to pieces to announce the arrival of Emails and the Video Analytics export! 

Registration Emails enable you to keep people engaged both leading up to and after your event. They can be scheduled, too, so you can set and forget! 

The Video Analytics export gives you all the juicy details on who, when, and how long for all your Socio Streaming viewers. Ah, sweet, sweet data.

Emails

When you visit the Registration page for your event and hover over the Promote tab, you'll see the new Email option.

From the Emails page, you can create as many emails as you want and schedule them to be sent any time before or after your event. Or, you can simply send them right away!

As you create your email, the Live View shows exactly what your email will look like to recipients so you can make decisions about the content without repetitive testing. We do offer a Send Test Email button, too!

We've put in several great customization features that allow you to tailor each email to your event and attendees!

• To - You can choose individual recipients by name or email, or choose from Ticket types, event Groups, or All Recipients. 
• Variables - Simply click a Variable to add a placeholder to your email. For example, if you type "Hi" and then click the Attendee First Name variable, each recipient's first name will be displayed when the email arrives in their inbox. 
• Show add to calendar buttons - This toggle adds Google, Outlook, Apple, and Yahoo buttons that launch the relevant calendar app on the recipient's device.
• Call to Action - This lets you add buttons for the Apple App Store and Google Play Store to your email as well as a custom button that opens any link you choose! 

Once you've created some emails, you can see Delivered, Opened, and Link Click metrics for each. You can edit emails at any time before they are sent. You can also clone an email at any time!

For a full walkthrough of creating an email, check this out! 

Video Analytics Export

Have you ever wondered how long people watched your live stream? Wonder no more! The new Video Analytics export has the dirt on who dipped out early and who stayed glued to your Socio RTMP or Socio Streaming session. 

This new Metrics export has two sheets: Video Analytics and Intervals. The Video Analytics sheet shows:

• Live Stream or Session ID
• Name
• Attendee ID
• First Name
• Last Name
• Email
• Title
• Company
• Total Duration (minutes)

The Intervals Sheet shows:

• Live Stream or Session ID
• Name
• Attendee ID
• First Name
• Last Name
• Email
• Title
• Company
• Clicked From
• Interval Start
• Interval End
• Interval Duration (Minutes)

It's that simple! Now, what you do with the data is your business. 🙈 🙉 🙊  

Hop over to the Socio Platform and take a look for yourself. 

UPDATE! We've upgraded Video Rooms and Video Chat to allow 13 attendees and 3 moderators in a Video Room and 13 private video chat participants. Video Rooms also now work on Mobile! 🙌 

Listen up, folks! We just opened up a whole new world of networking and attendee interaction in Socio. Half the magic of attending an event in-person is being able to talk to people face to face. Anything that brings virtual attendees closer to that experience is a huge win for your events. That's why we're thrilled to announce the release of the Video Rooms feature and private video messaging.

Video Rooms

With Video Rooms, you can set up spaces where up to 10 attendees and 3 moderators can talk with one another via live video, audio, and typed messages and send Connection requests. Attendees can also share their screen.

You can use Video Rooms for breakout discussions, live Q&A, staff meetups, icebreaker rooms, Sponsor demo rooms, or whatever else you can dream up. For now, this feature is only available on the Web App, but mobile support is coming soon!

Video Room moderators don't count against the 13-person limit, and they can remove people from the room and delete their chats at the same time.

To get started, check this out.

Private Video Chat

Along with Video Rooms, we've added video messaging to the current attendee to attendee text chat on both the Web and Mobile apps! Currently, you can have up to 10 people in your private video chat. 😄 

Web App Attendees can click the Video button at the bottom of a chat conversation. 

Mobile App users can tap the + icon at the bottom of a chat conversation and then tap Video. When they're ready, people can click or tap Join Video Chat.

Inside a Video session, users can mute their voice or video feed and send each other typed messages. Web App users can also share their screen. 

We're super happy to bring these awesome features to you. Here's to many more in the future! 🙌 

Hop over to the Socio Platform and take a look for yourself.

Attendee no-shows in virtual events are a hot topic right now. With so many virtual events out there and a low barrier to registering, encouraging attendance is more important than ever. With this in mind, we've added an Add to Calendar button to the Agenda in the Web App! 

When a user clicks into a session, they'll see the Add to Calendar button next to the session date. This button opens a pop-up where they can select which calendar they want to add the session to. 

⭐️ Keep in mind, if you update the date or time of an Agenda session after attendees have added it to their calendar apps, their calendars won't be automatically adjusted. Attendees will have to either re-add the session to their calendar, or manually update their calendar app.

Along with this release, we've added additional options for Socio Live Streaming and Socio RTMP Player — Closed Captions & Hide Viewer Count! Check those out for even more ideas to customize your virtual events. 🙌

Hop over to the Socio Platform and take a look for yourself. 

We're pleased to announce the release of two highly requested features for Socio Streaming and the Socio RTMP Player — Closed Captions and Hide Viewer Count!

Closed Captions

Virtual events are taking off, and we don't want anyone left behind. That's why we've rolled out support for Closed Captioning service in Socio Streaming and the Socio RTMP Player. This service works well with SyncWords, a service that provides actual people who listen to your stream and provide captioning in real time.

When Closed Captions are active, attendees see a "Show Captions" button beneath the Live Stream. Once revealed, the Captions can be hidden again, or you can select a language if multiple languages have been configured for your event.

⭐️ Keep in mind, Closed Captions are currently only supported in the Web App, and aren't supported in the Mobile App.

Ready to learn more? Check this out.

Hide Viewer Count

At Socio, we want you to be in complete control of how your attendees experience your events, right down to the little details. We've gotten lots of feedback about hiding viewer counts from Live Streaming, and we're happy to report we've added a way to do just that!

Inside a session or Live Stream feature, you'll see the new Show viewer count checkbox. Un-checking the box removes the counter shown next to the "Live" label in the top left corner of your Live Stream.

Here's how you would access the checkbox for the Agenda:

Take a look at the Live Stream feature guide to see where to find the check box there.

As always, we're pleased as punch to keep rolling out new features, so keep the suggestions coming!

Hop over to the Socio Platform and take a look for yourself. Not a customer yet? We'd love to give you a demo!

You asked, and we answered! The new Data Dashboard now has the ability to export. 🚀 We've made it a breeze to manipulate and separate data, and dive deeper into what matters to you.

When you visit a Dashboard, you’ll see a brand new Export Report button, as shown below. Click that shiny new button to export Metrics, Chats, Calls to Action, or Event Game analytics.

⭐️ Keep in mind, the export may take a few minutes to process and reach your inbox. We appreciate your patience. 🙏

The spreadsheet data is separated into sheets (i.e. tabs), making it easy to find specific features and drill down. You can also quickly attach it to an email and share it with your stakeholders. For example, you could filter on a Platinum sponsor to see their specific data, delete the other sponsors, and send the Platinum sponsor the data you want them to see.

Once you’ve downloaded the file, you can open it in Excel and start gettin’ down and nerdy with all that data goodness! For more information on the Data Dashboard, check this out.

Hop over to the Socio Platform and take a look for yourself. 

Namaste, Socio fam! We're showing some love for our attendees around the world with this release. 🌏 

In addition to our previously supported languages, our Mobile Apps and Web Apps now support eight new languages: Chinese Traditional, Czech, Hindi, Hungarian, Polish, Serbian Latin, Thai, and Vietnamese.

In the Socio Platform, simply add your content in the preferred language(s) of your attendees. Once you've uploaded your content, the rest of the text that you can't control from the Socio Platform (AKA hard-coded text) will be translated to the preferred language designated by each user's device. No action required!

Attendees can also switch the event app's language manually via the settings if they prefer. Check out the article below to learn how:

We're excited to make our apps and your content even more accessible for all attendees. Have another language you'd like us to support, or notice a way to improve our existing languages? Don't hesitate to reach out and let us know!

Questions? Chat Us or Email support@socio.events

Part of the excitement of in-person events is the exhibition hall experience—walking up to different booths, getting to see new product demos or marketing materials, and chatting with other people about what you're seeing. Now, you can have that same experience virtually with the new Sponsors/Exhibitors feature Grid view! 🎉 

This new grid setting enables you to offer differently-sized virtual spaces, called booths, to your Sponsors/Exhibitors—increasing networking opportunities and lead generation. The grid design is visually exciting, and makes it easy and fun for attendees to explore and get to know your Sponsors & Exhibitors on any device.

Benefits

Customizable Booths

Booth size is customizable, with three choices to choose from: small, medium or large. This allows you to use differently sized booths to showcase different levels of sponsorship if desired, or you can have booths all be the same size. You can also add a cover image to large and medium booths, which gives added visual impact. At a glance, users will be able to see the:

• Booth Name & Logo
• Label (Sponsor or Exhibitor)
• Category (check out this article for more information)
• Two-line description

With a quick click on Visit, the user can see a wealth of additional information for that sponsor or exhibitor, including:

• Request Follow Up/Schedule Meeting buttons
• Rating (if enabled—check out this article for more information)
• PDF File/Video/Website
• Chat
• Full Description
• Sponsored Agenda Sessions

⭐️ Keep in mind, if you include a website, we strongly recommended that you test to ensure that it embeds properly. If the website is not embeddable, you'll see a "Refused to Connect" error when you click on it from the room as a user. This is dependent on the websites settings.

This is also customizable, so you can pick which information you wish to include.

Dynamic Experience

The appearance of the grid will differ depending on what device the user uses to access the app. Web App users will see the differently sized booths on one page for each navigation. And you can choose the layout of the booths!

Mobile App users will see the booths laid out in a feed, with one booth listed at a time as they scroll down. They'll see the same information at a glance, and can click Visit to see the same full details available to Web App users. 

Capture More Insights

Users can take notes or favorite a booth, and there’s even optional chat functionality that allows participants to chat with each other within a booth. It gets better— these metrics are captured in the Data Dashboard and exportable, so you can easily gain insight and capture leads for your sponsors/exhibitors.

It's Simple

The grid view is the new default layout for the Sponsor and Exhibitor features, but you can switch to List view with a single radio button click in settings. 😉 

Ready to create an engaging sponsor or exhibitor grid? Check out our feature guide, Add New Speakers, Sponsors, Exhibitors, and more!
 

Questions? Chat Us or Email support@socio.events

Metrics matter, and with the new Data Dashboard, getting deeper insight into your attendees' actions has never been easier - or so beautiful! 

At the top of the Data Dashboard, you can quickly see a comprehensive overview of what happened in your event, including engagement (clicks, messages, and posts), user contributions (shares, likes, comments, and more), minutes the app was open, and total users.

Underneath those top-level metrics is the Event Analytics chart. This chart shows you the important top-level metrics just like the boxes above in a nice chart format, allowing you to quickly identify trends, such as an increase in users. You can also see how all of the metrics are affected by push notifications sent out through announcements, and you can toggle to a daily, weekly or monthly view. 

Under this are our deeper-dive widgets, designed to show you themed data in an easy-to-read format. And, you can even click on those metrics to drill down further, and see exactly which users performed those actions.

Benefits

Sleek Analytics

Metrics can be difficult to decipher, but not with the Data Dashboard! We provide easy-to-read analytics displayed within beautiful graphs, charts and boxes, giving you a comprehensive overview of what happened in your event. Plus, all of the data in the Data Dashboard can be filtered based on certain timelines and drilled-down for more info.

Real Time Metrics

You were already able to export metrics after an event ended, but now, you can see metrics as the event happens! It's never been so easy to see and react to user actions on-the-fly.

Feature Comparison 

Which features in your event are getting the most clicks? Which are getting little attention? Which sessions are getting the most views? Which speaker or sponsors are getting the most attention? Are more attendees using the Mobile App or the Web App? These types of questions become easy to answer with the Data Dashboard, and having this information allows you to really know what is resonating with your audience. 

But wait - there's even more information available within feature comparison. If you choose a feature, such as Sponsors, you can view a list of all items within that feature, along with the actions a user performed in that item (like how many users favorited a particular Sponsor!). In the following screenshot, we can see that there were three clicks on Magna Publication's Sponsor profile, and two users favorited the sponsor.

⭐️ Keep in mind, you can continue to drill down into these metrics! If you click on a number, you will see a pop-up that shows which attendees performed that action for that metric. This enables you to know exactly who clicked on a particular sponsor, and when they did so. It's a wealth of data at your fingertips. 😊 

Below is a gif showing how to get to the Data Dashboard from within your event app. Notice how you can get even more insights when scrolling over the chart! 🙌 

We're excited to be leading the industry in our metrics, providing you with data like never before. We make it easy for you to prove the value of your event (and your event app!). Interested in learning more? Check out our Data Dashboard article. 

Questions? Chat Us or Email support@socio.events