Product Update: Duplicate Email Management and Email Deliverability
Platform version 4.28
Duplicate Email Management in Registration 👯
Ever have an attendee use the same email address to order multiple tickets? Figuring out who each ticket belongs to can get tricky! Now, Socio Registration restricts duplicate emails by default to make sure each attendee registers for your event with a unique email address. 🦄
We know that some situations call for allowing duplicate emails during registration. If you uncheck the setting and allow duplicate emails, registrants can order multiple tickets under one email, and you can update attendee emails later. This is helpful when a group is going to an event together, but the exact individuals attending aren't finalized — such as when a company orders several tickets for their employees.
Duplicate email management is now available in the Registration App, making this process even easier. Use the new Duplicate Emails filter on the Attendees page to tidy up those duplicate emails and ensure that attendees won’t run into any snags when they log in to your Event App.
Check out our brand new article, Duplicate Emails in Registration, for more info!
Email Deliverability ✅
Let’s take a peek behind the scenes for a moment. When you send emails about your amazing event to attendees via your Registration Event, we automatically run a deliverability check to make sure emails and domains are valid.
If an email address or domain is invalid, the Registration Email export report tells you if and why an email wasn’t sent so you can take action if necessary. Check out our trusty Allowlist article and contact the attendee’s IT admin to clear the way for your emails. 🌞