Webex Events (formerly Socio) Product updates logo
Back to Homepage Subscribe to Updates

Product updates

Learn about the latest features, improvements, and product updates

Labels

  • All Posts
  • New Product
  • New Feature
  • Product Update
  • Registration
  • Onsite
  • Communities
  • Event App
  • Branded App
  • Lead Retrieval
  • Live Display
  • Academy
  • Production Studio

Jump to Month

  • March 2025
  • January 2025
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • January 2024
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • November 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • February 2020
  • December 2019
  • August 2019
  • July 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • November 2018
  • October 2018
  • June 2018
  • September 2017
Product UpdateRegistrationCommunitiesEvent App
2 years ago

Product Update: Registration Follow-up Questions, Event App Red Dot Revamp, and User Interface Improvements

Webex Events platform 5.2
Event App 30.0.0

Registration checkout form follow-up questions

We're always on the hunt for opportunities to streamline the registration process and provide an even more robust and dynamic registration experience for you and your attendees. Today, we’re excited to introduce follow-up question functionality on checkout forms! Keep reading or click the video below to learn more about all of today’s updates.

We're all about personalizing the attendee experience, and a big part of that is making sure attendees only interact with content that's relevant to them. Instead of having attendees enter “N/A” for questions that don’t apply to them, configure follow-up questions to make the checkout process more efficient, conversational, and enjoyable for all. 

For example, if you’re hosting a networking dinner and you need to know how many people will attend, you may start with the question, “Are you attending the networking dinner?” If a registrant answers “yes”, you might ask a follow-up question like, “Do you have any dietary restrictions?” If they answer “yes” to that, you’ll also want to know what their dietary restrictions are.

Screenshot of the Registration page. Follow-up questions are indicated.

With this new functionality, ask targeted follow-up questions that only appear if a registrant’s answer to a previous question matches the criteria you set on the Webex Events platform. If a registrant answers “yes” to the parent question in the networking dinner example, they’re prompted to answer the follow-up question. If they answer "yes" to that, a second follow-up question appears. Answering “no” hides the follow-up question, and they can proceed without answering an additional question that doesn’t apply to them. 

That was only one example, and the possibilities don’t end with “yes” or “no” questions. Follow-up questions are great for gathering information about travel plans, accessible accommodations, specific meal selections, and more! Add follow-up questions based on the answers to Checkbox, Dropdown, Single Select, Groups Dropdown, and Groups Multiple Choice question types. 

Read our Create Checkout Forms and Questions article to learn all about configuring follow-up questions in Webex Events Registration.

Event App red dot revamp

When you know, you know — and keeping attendees in the know is always a good idea! A red dot in the Event App lets attendees know when something's new. However, we may have been a little overzealous in our efforts to keep attendees informed.

With this release, we’ve curtailed which changes warrant a red dot so that Event App users are alerted when and where it matters. Red dots now appear exclusively for new Announcements and Wall posts, and newly activated Game Challenges, Video Rooms, Q&A, and Polls. They no longer appear when someone comments on a Wall post, or when you rearrange, edit, or delete a feature or item.

Screenshot of red dot alerts on the Mobile App home screen.

Read our brand new article about what notifications Event App users receive to learn more.

Platform and Event App user interface improvements

While the pomp and circumstance of a big update make us giddy (I’m talking about you, Registration follow-up questions), we also appreciate that sometimes it’s the little things that can make a huge difference. Here’s a list of user interface improvements we released this month.

  • Get a few seconds back in your day! Use the new search bar in the Add Features modal to find what you need instead of scrolling through a sea of features. 🌊 We’ve also aligned the Add buttons for a cleaner, more readable interface. Ah, symmetry. 

    Screenshot of the search function in the Add Features modal.

    • Most of us are familiar with the adage, “Less is more.” We’ve taken this sentiment to heart by reducing the size of the “Powered by Webex Events” banner on the Event App Promo Page and Branded App Download Page.
    • We love it when attendees become event regulars. This improvement is a special treat for them, and it’s also great for annual events! Previously, the Mobile App always opened the last event the user was in, regardless of how long it had been since they used the app. Landing on last year’s event can be disorienting, so with this release, users who haven’t logged in for 30 days or more will now be taken to the Mobile App Events page. Here they can search for and join their next event.
    • We’ve also made improvements to the emoji keyboard in the web experience chat panel. Now the emoji icon has “Add emoji” hover text, and the revamped emoji keyboard opens above the chat box. Click an emoji to close the keyboard, or click anywhere outside the keyboard to close it without selecting an emoji. 😀

That's all for today, folks! Head over to the Webex Events Platform and explore these new changes for yourself. 

Avatar of authorEmily van der Harten