Product Update: Kollective eCDN, Customize Terms and Networking Settings for Branded Apps, and more
Platform 7.3
Event App 45.0
Studio 2.10.0
We pulled a Captain Picard and "made it so" by releasing three major customer requests: eCDN support, and customizing Branded Apps' terms and networking settings. We've also added Safari support for Production Studio and removed the third-party accessibility overlay option from the Web App and Registration. Watch the release video or keep reading to learn more!
Kollective eCDN
We're excited to announce the launch of this highly demanded feature! During internal events like all-hands or town halls, without an enterprise Content Delivery Network (eCDN), many users simultaneously streaming could overwhelm your corporate virtual private network (VPN), leading to slow performance and buffering issues. Webex Events now offers an integration with Kollective eCDN to minimize the impact of heavy traffic on your network performance in a few simple steps!
How do I get access to the eCDN option?
This feature is available exclusively to Webex Suite Enterprise (Suite EA) customers. You'll also need to be a Kollective customer and get assistance from a Webex Control Hub admin. Get more details about configuration in our Set up Kollective eCDN for Webex Events article.
How do I activate eCDN in the Webex Events platform?
When editing a Session, expand the Live stream section and activate the Enable Live Stream toggle. Then, for either Sessions or the Live Stream feature, click the Stream Provider dropdown and select Production Studio, RTMP, or Simulive.
Next, activate the Enable Enterprise Content Delivery Network (eCDN) toggle. When you're done, click Save Changes. It's that easy!
Customize Terms
Many customers have asked to add their own terms of service and privacy policy for users to accept when joining their Branded App. We’ve had this ability on mobile apps by request, and now it's available on the Web App, plus, event planners can update this themselves on our platform. After you've updated your App to version 45.0 or later, you can update your terms as needed at any time.
From the My Apps section of the platform, click the Settings (⋯) icon on your App, then the new Customize terms option.
Click the toggle to customize several details, including links to your terms of service and privacy policy, then click Save & Continue.
If you're customizing terms for an existing app, on the subsequent Update Notice page, check the "Notify attendees of changes in your Terms?" box if you'd like existing users to accept the updates, then click Save Changes.
Going forward, accepting a check box with your customized terms will be required when new users sign up for your App. The new terms can be reviewed in the Legal area of the App's settings.
Networking Settings
Attendee networking has been a core part of our offering since the very beginning. However, some clients prefer to focus on other aspects of the attendee experience. With this update, you can now turn off attendee networking and Shake & Connect for all users of your Branded app. After you've updated your App to version 45.0 or later, you can update change these settings at any time.
From the My Apps section of the platform, click the Settings (⋯) icon on your App, then the new Networking settings option.
In this module, you can toggle off Attendee Networking plus the Shake & Connect feature, or only Shake & Connect. When Attendee Networking is toggled off, attendees can't add connections via the Attendee List feature or by clicking or tapping other attendees' names or profile images via other features. They also can't privately message each other, privately video chat, or propose meetings.
Safari support for Production Studio
We're thrilled to announce that Production Studio now supports Safari for speakers and producers using a computer, in addition to Google Chrome and Microsoft Edge.
Third-party accessibility overlay removed
We've been working hard to make sure our platform offers the most accessible and inclusive experience for both event planners and attendees. For example, in August 2024 we launched alt text and focus indicators. As a part of our dedication to accessibility, we've removed the option to add the third-party accessibility overlay for the Web App and Registration. We're confident the experience is better without this overlay.
That's all for today, folks! Be sure to explore these new changes on the Webex Events platform!
