It's gonna be – wait, it IS May! This month, we've rolled out a series of changes to simplify and improve your experience with managing teams, members, and credits:

• Attendee-based usage instead of product credit-based pricing
• Organizations
• New team and organization management interface

Learn all about these changes in the video below, or keep reading!

Attendee-based usage instead of product credit-based usage

For our Webex Suite Enterprise (Suite EA) customers, this change isn't a change at all. For everyone else, we've now transitioned away from product credit-based usage tracking for most products. How does it work now? Glad you asked!

• Attendees - With today's change, every Webex Events customer has a limit to the number of attendees who can join their Events, and you no longer have to use a Registration, Event App, or Onsite credit to use these features. 
• Streaming -Another change we've introduced is streaming hours. Instead of consuming one Streaming credit when you activate Webex Events Streaming, RTMP, or Simulive in your Event, streaming usage is now based on how long attendees watch your live streams. Here are two examples:
  • If 10 attendees watch a 1-hour stream for the entire hour, then 10 streaming hours are deducted.
  • If one of the 10 attendees only watches for 30 minutes, then 9.5 streaming hours are deducted.
• Branded Apps and Lead Retrieval - These products remain unchanged from before.

We know this is a big transition, so don't hesitate to talk to your Webex Events contact if you have questions. Our amazing team has been working hard behind the scenes to prepare for this change, and you may already have received specific communication from us about the transition. All existing customers have been transitioned to the new organization and plan structure, and all your teams and team members will remain in place and associated with their correct Events.

Introducing Organizations

Previously, multiple teams in the same organization weren’t linked to each other, so it was difficult for administrators to control and oversee usage at a high level.

We’ve now introduced Organizations. Instead of needing to be added to all teams in the organization, Organization admins only belong to the Organization team. This automatically gives visibility and control over all other teams and Events within the Organization. Admins can create, edit, and remove teams, allocate attendees and add-on credits to teams, and invite or remove team members.

If you have access to multiple organizations, click your current Organization name in the top right corner of the screen to switch between them.

Editors in the Organization team can view all teams and their Events, though they can't edit teams, members, or plans.

New organization and team management interface

In addition to the new Organizations, we've also improved the team creation and management interface! Your organization now has a single Organization team, and you can create as many sub-teams as you need. When you create a team, you can assign a limit to how many attendees the new team's Events can have from the organization's pool. Or don't create any extra teams and just use the Organization team for everything!

Inviting, editing, and removing team members will also be improved with an updated interface that lets you invite multiple team members at the same time!

Notable changes for Webex Suite EA customers

If you're a Webex Suite EA customer, there are a few additional changes that affect you with this release:

• The new Organization teams are synchronized with Control Hub (CH), so all administrators from CH are Organization admins in Webex Events. With this update, members of the Organization team will be able to create Events.
• External attendees for Communities and Event Apps are no longer be counted separately! Instead, they're now combined and counted from the same pool of 10 external attendes per Knowledge Worker (KW). External attendees are now counted based on their creation time rather than the time they joined the Event App.
• The logic for the Branded App, Lead Retrieval, and Streaming hours will remain unchanged and usage will be displayed on the 'Organization settings' page.
• We now no longer roll over any credits, and all credits will reset on the term end date.

Improved button color contrast

In our continual efforts to be as accessible as possible to everyone, we’ve made a little change with big impact. You’ll notice that all buttons throughout the platform now have a black background with white text. This greatly improves their color contrast, making the platform more accessible for users with color blindness or low vision.

We’re working on even more accessibility improvements, so stay tuned!

That's all for today, folks! Learn about all of these changes in our newly updated article about team, member, and credit management.

If you have any questions or concerns, don't hesitate to talk to our support team or your Webex Events contact. Remember to subscribe to these updates so you don't miss any news. Subscribe to our YouTube channel for weekly updates, tips, and more!